Business Support Officer

There's No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Due to an internal promotion, we have an opportunity for a Business Support Officer in our Infrastructure Planning & Delivery group.

This role sits in our Integrated Planning team, who are is essential in shaping the vision and objectives of our policies and servicing strategies. The team is responsible for building, adapting, and implementing plans for catchments, water supply zones, and data systems to define performance targets, establish investment pathways, and develop Strategic Business Cases—all driving an affordable, sustainable, and deliverable portfolio to achieve key objectives.

Reporting to the General Manager, the purpose of this role is to provide them and the leadership team with a high standard of pro-active administrative, secretarial, project and executive support to enable the efficient and effective operation of Infrastructure Planning and Delivery.

This position is more than a support role – it's a people connector, project coordinator, and all-around operations professional who takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Some of your accountabilities will include:

• Proactively plan and organise the workflow through the General Managers office to meet business objectives, ensure set priorities are brought to each General Manager's attention and outgoing work is appropriately coordinated and directed.

• Provide administration support and assistance to the General Manager, direct reports to the General Managers and colleagues, as directed from time to time, to achieve the organisation's business requirements to the level of excellence and competency associated with the above functions.

• Plan, organise, and coordinate meetings and other events including liaison with suppliers on price and logistics to deliver successful cost-effective outcomes.

• Provide the General Managers with high level administration support by applying initiative to monitor, respond to and action e-mails, correspondence and telephone requests, informed by sound knowledge of business objectives and programs of work.

• Provide appropriate advice and information to managers and staff within Urban Utilities in a professional manner, and maintain effective relationships with key stakeholders, to enhance public perception of the organisation and the group and maintain confidentiality

About you:

We are looking for candidates who are passionate about operational excellence, have strong engagement and communication skills, and thrive when working on complex, impactful projects. You will:

• You have a growth mindset and are highly collaborative. You have experience in building relationships with internal stakeholder groups.

• You are proactive, with a detail-oriented approach and commitment to delivering high-quality outcomes while maintaining confidentiality.

• Substantial relevant administrative and business support experience, preferably in an operational environment.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We'd still encourage you to apply as we we're looking for the right human being for this role - it's about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you.  Speaking of which, here's just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family 

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at

How to apply

Click on the 'Apply" to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team at

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.