Business Administration Co-ordinator

Position Title: Business Administration Coordinator - QLD Family Violence Services

Department: Family Violence

Location: Caloundra, Sunshine Coast

Classification: SCHADS Level 4

Status: Part Time hours per week

The Salvation Army (Salvos) provides a wide range of services that support women and women with children impacted by family and domestic violence. We offer accommodation, counselling, support, behavioural programs, and advice to women and children at risk of, experiencing or escaping family violence. Our services focus on prevention, restoration, and healing to provide specialised support to address immediate safety issues and provide advice, referrals, and connection to assist the recovery journey.

We are seeking a highly organised and proactive Business Administration Coordinator to support the Queensland Family Violence Services (FVS) team.

This role provides vital administrative and operational support to the Regional Manager and Leadership Team, ensuring the smooth and efficient coordination of business operations across the Family Violence portfolio.

The Queensland Family Violence Services deliver a range of programs supporting victim-survivor adults and children through refuge, housing, outreach, and therapeutic services. The successful candidate will play a key role in maintaining effective systems and processes that enable the delivery of high-quality, trauma-informed services in alignment with The Salvation Army's mission, values, and policies.

This position is based at Caloundra but travel to Noosa will be required, along with remote supports across QLD.

Administration & Coordination

• Provide a broad range of administrative and operational support to the Regional Manager and Leadership Team.
• Ensure the smooth day-to-day running of the Queensland Family Violence Services office.
• Maintain effective communication across the division and produce accurate, high-quality correspondence, reports, and documentation.
• Manage finance-related records including fleet management, voucher dissemination, and accounts payable preparation.
• Support the coordination of meetings, events, and internal communications.
• Maintain and audit staff and client files to ensure compliance, confidentiality, and accuracy.
• Manage mail, calls, and enquiries efficiently, ensuring urgent matters are prioritised and confidentiality maintained.

Team & Process Management

• Coordinate processes across stream managers to ensure consistency in administration and compliance practices.
• Implement systems that strengthen communication, workflow, and handover between staff.
• Support team capability development initiatives to enhance operational efficiency and service delivery.

• Relevant qualification in Business Administration (Certificate IV or Diploma level).
• Experience in the Not-for-Profit and/or Family Violence sector (highly regarded).
• Strong research, analytical, and documentation skills.
• Excellent interpersonal and communication abilities - both written and verbal - with the capacity to engage effectively with a diverse range of stakeholders.
• High level of accuracy, attention to detail, and ability to manage multiple priorities.
• Current Working with Children Check (Blue Card).
• Current QLD Driver's Licence.
• Ability to provide evidence of qualifications.

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.