Guest Service Agent

Full Time Guest Service Agent– Laguna Noosa Holidays Noosaville

Laguna Noosa Holidays are seeking a motivated and enthusiastic guest service agent who is ready to embrace an exciting and rewarding career in the tourism.

Laguna is:

• Fun, supportive, and energetic office culture
• Large Multi Award Winning company backing to support you
• Opportunity to bring your experience and knowledge to a motivated team
• Competitive salary, fun social events, mentoring and coaching from industry leaders

You will be provided with extensive support to succeed in the role and will have the opportunity to show your talents and grow your success quickly while contributing to the development of the Laguna Noosa Holidays brand, ensuring both new and existing clients have the best experience possible while offering a personalised and professional service to all our clients.

Responsibilities

Your typical day will include, but is not limited to:

• Continuing to nurture and maximise existing client relationships
• Maintain front reception, responding to telephone calls and emails
• Booking and following up guest reservations
• Booking and following up maintenance requests
• Carrying out regular property inspections
• Directing Sales and Rental enquiries
• Review and maintain stock levels of office supplies
• Prepare keys for guests, trade services and property managers.
• Participate in all training and development opportunities
• Data entry
• General office Administration

Requirements

Placing the right candidate is important to us. Possessing the following attitude, attributes and skills will be integral to this position:

• A current QLD Sales Registration Certificate or be willing to obtain and Drivers Licence
• Knowledge of Home Hero & RMS (preferred but not essential)
• Previous holiday letting or property management experience preferable
• Attention to detail & enthusiasm in maintaining professional relationships
• Ensure privacy and confidentiality of clients, landlords and all commercial/business matters.
• Positive, personable, and respectful customer service skills
• Ability to work under pressure – no day is the same
• Exceptional organisation, time management and monitoring skills
• End of Month processes and reporting
• Problem solving and conflict resolution skills are essential
• Ability and willingness to adapt to the fast-paced environment

Key Benefits

We believe that our people are our number 1 asset so there is no lack of training, both internal and external. Our staff are the driving force within our business, so much so, that we provide support with:

• Full Time Position (including Saturday)
• Plenty of opportunities for growth and promotion
• Fun, supportive, and energetic office culture
• Staff recognition in a healthy work culture
• Internal and external training to empower you with knowledge
• Regular staff social events to encourage positive staff morale
• Attractive Salary

About Laguna Real Estate Agents

Laguna Real Estate is an Award-Winning Agency built over 40 years on energy, passion, local knowledge and professionalism.  Our business is cutting edge and we are constantly looking to challenge tradition to provide our clients with the best service, advice and products available.  We offer support and coaching both in-house and from industry leaders. Laguna Real Estate has 4 offices located across the Sunshine Coast and Gympie.

With opportunities for growth and celebrations for your wins, why not make Laguna Real Estate your preferred choice of employment.

If this sounds like the job for you, please send your resume