Support Services Administrator

2 days ago

Richmond, Victoria, Australia Royal Flying Doctor Service Victoria Full time $55,000 - $70,000 per year

The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and wellbeing of our rural communities and believe in creating opportunities, so all Victorians have the choice to access essential primary health care services.

About the Role

The Supporter Services Administrator serves as the first contact for donors, responsible for managing donation processing, merchandise orders, event registrations, and donor records. The role ensures timely and compliant gift handling, supports financial reconciliation, and provides excellent customer service via phone and email. This position is essential to the success of RFDS Victoria's fundraising efforts through efficient administration and quality donor care.

Key responsibilities include but not limited to:

  • Process donations and maintain accurate records in The Raiser's Edge database.
  • Manage merchandise orders through the Shopify platform.
  • Allocate donations to designated programs, ensuring correct coding and donor intent.
  • Ensure timely and compliant donation processing in line with internal policies.
  • Deliver responsive and professional customer service via phone and email.
  • Maintain clean and current donor data, including personal details and preferences.
  • Coordinate the issuance and distribution of receipts with internal and external stakeholders.
  • Reconcile data across databases, platforms, and bank accounts for consistency.
  • Support financial reporting by collaborating with finance and updating TechOne.
  • Ability to travel to other RFDS locations from time to time.

To be successful, you will need:

Essential:

  • Experience in customer service, administration, data entry or fundraising within a professional setting.
  • Proven ability to deliver high-quality customer service across phone, email, and other communication channels.

Desirable:

  • A relevant qualification in Fundraising, Business Administration or a related field.
  • Experience in using Raiser's Edge (Fundraising software), Shopify and dashboard/reporting systems/tools.
  • Experience in a NEPT, community health or similar operating environment.

Our Benefits

  • Employee Assistance Program (EAP)
  • Access to salary packaging options to reduce your taxable income
  • Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
  • Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office, as well as options for purchased leave.
  • Five non accruable Office Closure Leave days each year
  • Great parental leave benefits in addition to government parental leave.

Applications close on 17 October 2025 at 5pm.

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.

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