Salesforce Administrator

5 hours ago

Richmond, Victoria, Australia MECCA Brands Full time $90,000 - $120,000 per year

MECCA is currently seeking a Salesforce Administrator & Functional Consultant to join our Digital team on a 12-month fixed-term contract.

The Role You Could Play
The Salesforce Administrator & Functional Consultant is responsible for administering, maintaining, and enhancing the Salesforce platform while also acting as a trusted advisor to business stakeholders.

This role ensures Salesforce remains stable, secure, and efficient, while enabling continuous improvement by understanding requirements and designing and delivering functional solutions. The successful candidate will combine strong technical platform expertise with functional consulting skills to optimise Service Cloud and related applications in support of business objectives.

Key responsibilities include:

  • Administer Salesforce environments, oversee security, data governance, integrations, and ensure reliable system performance
  • Configure and optimise Case Management, Service Console, Knowledge Base, and SLAs to enhance agent productivity and customer experience
  • Partner with stakeholders to gather requirements, design solutions, configure Salesforce features, and deliver projects and enhancements
  • Act as the key Salesforce expert, providing clear updates and technical input in workshops and process mapping
  • Work with vendors, ensure quality delivery, and support CI/CD deployments and system integrations
  • Maintain functional/technical documentation, embed best practices, and ensure smooth knowledge transfer to BAU support
  • Provide advanced Salesforce support, lead incident resolution and post-mortems

What You Will Bring
You will be an experienced Salesforce professional with strong Service Cloud expertise and a proven ability to translate business needs into practical solutions. You thrive in fast-paced environments, bring a customer-first mindset, and are confident collaborating with both technical and non-technical stakeholders.

  • 3+ years' experience as a Salesforce Administrator or Functional Consultant
  • Hands-on expertise with Service Cloud, including case management, omni-channel, knowledge base, and SLAs
  • Strong skills in Salesforce configuration, automation (flows, workflows, process builder), and data management
  • Proficiency in SOQL/SOSL, platform tools, and understanding of Salesforce integrations (e.g. CTI, Amazon Connect, ERP, Marketing)
  • Experience evaluating and implementing AppExchange solutions, with exposure to Einstein Bots and Next Best Action
  • Familiarity with CI/CD tools (Bitbucket, Bamboo, Azure pipelines) and vendor management
  • Excellent communication and problem-solving skills, with the ability to manage competing priorities
  • Salesforce ADM201 certification - preferred
  • Experience with Marketing Cloud, Loyalty Management, or advanced reporting - Highly desirable

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way

Some of our other team member benefits include:

  • Professional development programs and first-class digitised learning offering
  • Health and well-being initiatives
  • Reward and recognition programs
  • Access to bonus and incentive programs
  • Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

Benefits are subject to company policy, as updated from time to time.

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.  To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit

  • 1X EL1 Salesforce Senior Support Engineer

    10 hours ago

    Richmond, Victoria, Australia Softtest pays pty Full time $80,000 - $120,000 per year

    Job Description: Australian Citizens residing in Australia only respond.DutiesMaintain and configure Service Cloud, Health Cloud and Digital Experience applicationsExhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools. Investigate and troubleshoot OmniStudio components...

  • Systems Administrator

    2 weeks ago

    Richmond, Victoria, Australia easykind Full time $60,000 - $100,000 per year

    Location: Richmond, MelbourneAt easykind, we're building a workplace that blends innovation, patient care, and community. Technology is at the heart of how we connect and deliver impact—and we're looking for a Systems Administrator who will keep things running smoothly, support our people with genuine care, and bring energy to solving technical...

  • Junior Build Coordinator

    2 weeks ago

    Richmond, Victoria, Australia OpenCorp Full time $60,000 - $120,000 per year

    At OpenCorp, we guide everyday Aussies through smart property investment strategies that help them build long-term wealth – safely and sustainably. We're here to empower better choices and carefree lifestyles.And as our new Junior Build Coordinator, you'll play a pivotal role in making that happen. You'll be the go-to link between clients, builders, and...

  • Salesforce Administrator

    1 week ago

    Richmond, Australia Peoplebank Full time

    Location: - Richmond- Job Type: - Contract- Posted: - 4 minutes ago- Contact: - Tamara McMurtrie- Discipline: - General IT - Reference: - 255875**About the Company** We are currently recruiting for a Junior Salesforce Administrator for a Government based Client to join their Environment Team. **Responsibilities** - Manage Salesforce Sandboxes to support...

  • Junior Salesforce Administrator

    1 week ago

    Richmond, Australia Talent International Full time

    **Job Details**: **Location** Richmond **Salary** Negotiable **Job Type** Full Time **Ref** BBBH102027_1684479119 **Contact** Jarrodd Edwards **Posted** about 1 hour ago **The opportunity** Our highly valued client is a federal government agency, who are seeking a Junior Salesforce Administrator join their environments team and provide support to...

  • Sales Support Officer

    1 week ago

    Richmond, Australia IND Technology Pty Ltd Full time

    **Job Summary**: **About Us**: IND Technology Pty Ltd is a world leader in IoT-based early fault detection technology with offices in Melbourne, New York, Malaysia and Canada. **Key Responsibilities**: **Sales Support**: - Assist the sales team with day-to-day operations, including handling inquiries, processing orders, and managing customer accounts. -...

  • Marketing Manager Enablement

    2 days ago

    Richmond, Australia Australia Post Full time

    **Help us deliver a better tomorrow** Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. **About the opportunity and our B2B marketing team** This role drives marketing automation solutions for our business customers, to whom we provide freight services. It is placed...

  • Customer Service Officer

    1 week ago

    Richmond, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Melbourne location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Wish Catcher

    4 days ago

    Richmond, Australia Make-A-Wish Full time

    Make-A-Difference Every day!! - 6-month contract role (with the possibility of extension) - Hybrid working - Our team is growing **Make-A-Wish** Make-A-Wish is one of Australia’s most trusted charities and part of the largest wish-granting organisations in the world. We partner with children with life threatening conditions, their families, and medical...

  • Office, Culture and Experience Manager

    1 week ago

    Richmond, Australia Movember Full time

    **We are seeking a Office, Culture and Experience Manager to join our Melbourne team.** The MoHQ **Office, Culture and Experience Manager** is the backbone of the day-to-day operations of Movember’s largest office located in Melbourne, ensuring a productive, well maintained workplace. This role is crucial in shaping an environment that not only respects...

  • Community Support Specialist

    4 days ago

    Richmond, Australia fibreHR Full time

    **Make-A-Wish® Australia** makes wishes come true for critically ill kids, building resilience and complementing medical treatment. We're working hard to make sure that in future, every single child battling serious illness can experience a vital wish journey. We are excited to be recruiting for a dedicated and enthusiastic phone-based customer service...

  • Netsuite Functional Analyst

    1 week ago

    Richmond, Australia carsales Full time

    **Company Description** Are you ready to be a big part of something big?** CAR Group has been driving innovation and growth since the 1990s. Collectively, our world leading marketplaces bring together deep expertise powered by the best people, data, and technology across Oceania, Asia and The Americas. We deliver world leading technology and advertising...

  • Netsuite Functional Analyst

    4 days ago

    Richmond, Australia carsales Full time

    Full-time Employment Status: Full Time **Company Description**: **Are you ready to be a big part of something big?** CAR Group has been driving innovation and growth since the 1990s. Collectively, our world leading marketplaces bring together deep expertise powered by the best people, data, and technology across Oceania, Asia and The Americas. We deliver...