Sales Support Administrator

1 day ago

Richmond, Victoria, Australia Mountain Culture Beer Co Full time $45,000 - $60,000 per year

Hello from Mountain Culture. We make really good beer and have lots of fun while we're at it. Our flagship Status Quo Pale Ale has been voted the best craft beer in the country for the last 3 years running, and we like to think the brand as a whole is going places. We've only been open 5 years but are already the 4th largest indie brewer in the country - with category leading 38% growth YOY. Suffice to say we're not your average craft brewery although it can be hard to pin point why. There's something special about this place and this is an incredible opportunity to be part of it.

The Sales Support Administrator is responsible for keying orders through our ERP and following business procedures. Your responsibilities will include entering all orders before cutoff time for each state, communicating with Sales Reps, entering new customers to our ERP and other administration tasks. You will work with the Logistics & Sales Coordinator & Supply Chain Manager to implement new projects and procedures for the Sales Team and assisting them in maintaining updated and current customers records.

What you'll do (in a nutshell)

  • Review incoming Sales email and accurately enter orders into the system using our ERP
  • Identify and escalate pricing and stock issues
  • Assist Sales team as required
  • Review Credit Applications and creating new customers within the system
  • Work with brand ambassadors to fulfill orders
  • Working on Key Sales Support projects with the Logistics & Sales Coordinator
  • Develop strong relationships with key internal stakeholders to prioritise business needs
  • Key user of internal ERP and working with Brand ambassadors to improve and implement new processes
  • Assist internal team with managing limited release program to all MC venues and customers

Who you are (criteria):

  • 2+ years of experience in an administrative role, ideally in sales or order processing
  • Computer Literate and comfortable learning new computer skills and programs
  • Attention to detail, takes pride in getting tasks completed perfectly
  • Good Communication skills, ability to manage and cultivate good relationships
  • Solution orientated and "Do it now" attitude
  • Able to manage time and workload to optimise effectiveness and efficiency
  • Keen eye for detail, understand the importance of getting work right and checking for errors

Job perks

  • Free beer
  • Training and development support
  • Company events
  • The best company culture you'll find

Note: Applications that do not have a cover letter addressing the criteria above will not be considered. Please include the number one reason why you want to work at Mountain Culture as well as a random picture to validate that you've read all the way.

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