Desktop Support Engineer

23 hours ago

Richmond, Victoria, Australia Blackhawk Network Full time $90,000 - $120,000 per year

About Blackhawk Network:
Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at

Overview:
The Service Desk Support Technician is responsible for providing first and second-level technical support to end-users across Blackhawk Network with onsite support for the Melbourne/Sydney Australia site. This role ensures timely resolution of incidents, service requests, and inquiries while maintaining a high level of customer satisfaction. The ideal candidate will have hands-on experience with enterprise management tools, device provisioning, and account administration in a hybrid Windows and macOS environment.

Responsibilities:

  • Serve as the first point of contact for end-user support via phone, chat, email, and ServiceNow.
  • Troubleshoot, diagnose, and resolve hardware, software, and network issues for Windows, macOS, and mobile devices.
  • Manage and support endpoint devices using JAMF (macOS/iOS), SCCM, and Intune for application deployment, patching, compliance, and security.
  • Perform user and group administration in Active Directory, including account creation, access provisioning, and permission management.
  • Track, document, and resolve incidents and service requests in ServiceNow, ensuring SLAs maintained.
  • Assist with imaging, configuration, deployment, and maintenance of end-user devices.
  • Support collaboration tools, such as Microsoft 365, Teams, One Drive, and SharePoint.
  • Participate in routine system health checks, patching cycles, and endpoint security monitoring.
  • Escalate complex issues to senior support or engineering teams as needed, providing detailed troubleshooting steps and documentation.
  • Contribute to knowledge base articles and documentation to improve self-service and team efficiency.
  • Basic understanding of video conferencing including Teams and Zoom
  • Familiarity with asset management using ServiceNow or similar management tools.

Qualifications:

  • Proven experience in a technical support or service desk role.

  • Working knowledge of:

  • JAMF for macOS/iOS device management.

  • SCCM and Intune for Windows and mobile device management.
  • Active Directory (user, group, and permission management).

  • ServiceNow (incident and request management).

  • Strong troubleshooting skills across hardware, software, and network issues.

  • Experience supporting Microsoft 365 applications and services.
  • Familiarity with security and compliance standards for endpoint management.
  • Excellent customer service and communication skills, with the ability to explain technical concepts in non-technical terms.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Proven track record of working independently as well as in a team environment.
  • Preferred - Industry certifications such as CompTIA A+, Microsoft 365 Certified, or JAMF Certified Tech.
  • Preferred - Experience in a hybrid environment supporting both Windows and macOS users.
  • Preferred - Prior experience with ITIL-based service management practices.

  • Head of Engineering

    23 hours ago

    Richmond, Victoria, Australia REA Group Full time $150,000 - $250,000 per year

    High impact leadership role with accountability for technical roadmap and deliveryJoin a collaborative and forward-thinking teamPermanent role based in MelbourneWe're REAWith bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step -...

  • Android Engineer

    1 week ago

    Richmond, Victoria, Australia REA Group Full time $104,000 - $130,878 per year

    Work across our mobile apps including and Ignite getting your hands dirty with Kotlin on Android and Swift on iOSJoin an organisation with a thriving culture centred around high performance and careWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're...

  • Software Engineer

    2 weeks ago

    Richmond, Victoria, Australia REA Group Full time $104,000 - $130,878 per year

    Join REA's Ignite Web Platform and deliver high‑impact features used by our customers.Permanent role based in MelbourneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next...

  • Systems Administrator

    2 weeks ago

    Richmond, Victoria, Australia easykind Full time $70,000 - $120,000 per year

    Location: Richmond, MelbourneAt easykind, we're building a workplace that blends innovation, patient care, and community. Technology is at the heart of how we connect and deliver impact—and we're looking for a Systems Administrator who will keep things running smoothly, support our people with genuine care, and bring energy to solving technical...

  • Test Lead

    7 days ago

    Richmond, Victoria, Australia MECCA Brands Full time $120,000 - $180,000 per year

    The Role You Could PlayAt MECCA, quality is more than just a checkpoint - it's a mindset. As Test Lead, you'll be at the forefront of shaping how we deliver reliable, scalable, and customer-centric technology at speed. This role is central to strengthening our quality culture across Engineering, blending hands-on expertise with visionary leadership to raise...

  • Territory Manager, Pelvic Health

    23 hours ago

    Richmond, Victoria, Australia Medtronic Full time $120,000 - $150,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAre you interested in working for a rapidly growing international healthcare company? Join an...

  • Graduate of Architecture

    1 week ago

    Richmond, Victoria, Australia arkular Full time $70,000 - $120,000 per year

    Graduate of ArchitectureAre you looking for a fantastic position at the moment? We'd love to chat with you regarding a role we have at Arkular within our Design Team in Melbourne as an experienced Graduate of Architecture.We're working on a range of exciting projects in stunning locations along Australia's East Coast from Queensland to Tasmania. These...

  • Senior Bid Coordinator

    1 day ago

    Richmond, Victoria, Australia McConnell Dowell Constructors (Aust) Pty Ltd Full time $90,000 - $120,000 per year

    Drive winning bids in a dynamic, fast-paced environmentJoin our Melbourne Tenders Team to coordinate and deliver high-quality submissions for major infrastructure projects across regional Victoria and Tasmania. Enjoy career growth, a creative work environment, and the chance to work in our stunning, modern Melbourne office. About the roleAs Senior Bid...

  • Senior Logistics Financial Modeller

    5 days ago

    Richmond, Victoria, Australia Australia Post Full time $120,000 - $180,000 per year

    Help us deliver a better tomorrowAustralia Post is delivering for all Australians. From the vehicles we drive to the small businesses that make our communities thrive, we're delivering for the environment, for our communities, for our customers and for our people. We're moving forward—and we want you to come along for the ride.About the opportunityYou will...

  • Data Solution Analyst

    7 days ago

    Richmond, Victoria, Australia Australia Post Full time $80,000 - $120,000 per year

    Data Solutions AnalystHelp us deliver like never beforeAustralia Post is delivering like never before. From the vehicles we drive to the small businesses that make our communities thrive, we're delivering for the environment, our communities, our customers, and our people. We're moving forward—and we want you to come along for the ride.About the...