Senior Manager Parts and Service Development

4 days ago

Mulgrave, Victoria, Australia Mazda Australia Full time $120,000 - $180,000 per year

Mazda Australia is seeking a dynamic and experienced leader to join our team as Senior Manager – Parts & Service Development. In this pivotal role, you will lead strategic and operational initiatives across our parts and service business, driving customer satisfaction, dealer network performance, and alignment with Mazda's broader organisational goals.

This is a full-time, in-office role based at our Head Office in Mulgrave and this role requires in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.

Key Responsibilities:

  • Strategic Leadership: Design and implement retail and wholesale programs that enhance customer experience and dealer performance.
  • Operational Excellence: Collaborate with internal teams and dealers to ensure parts availability, reduce vehicle downtime, and support new model launches.
  • Financial Management: Develop and manage departmental budgets, pricing strategies, and cost containment measures to meet profitability targets.
  • Data & Reporting: Deliver timely performance reports, maintain accurate service and warranty data, and oversee integration with dealer systems.
  • Dealer Network Support: Monitor dealer compliance with service standards, conduct performance reviews, and support capacity planning.
  • Training & Development: Ensure dealer staff training aligns with Mazda's service standards and business objectives.
  • Stakeholder Engagement: Liaise with internal departments, state offices, and dealer staff to align strategies and resolve issues.

About you:

You are a strategic thinker and inspiring leader with:

  • A Degree in business or a related field
  • Proven experience in dealership service and parts operations
  • Strong leadership, negotiation, and stakeholder management skills
  • Proficiency in Microsoft Office, particularly Excel
  • Excellent communication, analytical, and organisational abilities
  • A data-driven mindset with the ability to interpret and act on KPI reports

About Mazda Australia:

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

Mazda Australia Benefits:

  • Assign Company Car, New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.
  • Annual bonus eligibility and 17.5% annual leave loading.
  • Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.
  • Paid Parental Leave.
  • Join a collaborative team and supportive team culture.
  • Ongoing learning and development opportunities to fuel your career growth.
  • Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Health Care provider discounts.

This is a fantastic opportunity to make a strategic impact in a fast-paced, innovative environment. If you're passionate about technical excellence and customer satisfaction, we'd love to hear from you.

Application and Selection Process:

Applicants will be subject to police checks, reference checks, and online psychometric assessments. We appreciate all applications; only shortlisted candidates with permanent working rights in Australia will be contacted.

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