Service Development Analyst

Drive Data Excellence and Service Innovation with Mazda

At Mazda Australia, we don't just build vehicles — we create exceptional experiences. Behind every customer interaction are the data and insights that keep our network running. If you're driven to turn information into impact and drive improvement, this is your chance to make a difference.

About the Role:

As the Service Development Analyst, you'll play a key role in ensuring the accuracy, integrity and performance of Mazda's national dealer service data. You'll work across teams, systems and stakeholders to enhance data quality, drive service retention, and deliver meaningful insights that inform decision-making and business growth.

Reporting to the Senior Manager, Parts & Service Development, this position is based at our Head Office in Mulgrave and sits within the Customer Support team.

This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.

Key Responsibilities:

• Maintain accurate dealer service data across systems.
• Coordinate the ISDT program to ensure data quality and compliance.
• Support dealer network changes and data transfers.
• Assist with service marketing and Owner Communication Program (OCP).
• Produce Power BI reports and insights for business teams.
• Coordinate service initiatives, including mystery shops and the Mazda Service Guild.
• Prepare presentations and updates for stakeholders.
• Drive continuous improvement to enhance customer experience and retention.

About You:

You're analytical, proactive and thrive in a collaborative environment where precision matters. You enjoy solving problems, translating complex data into clear insights, and building strong relationships with internal and external stakeholders.

To be successful, you will have:

• A tertiary qualification in business, IT, or a related discipline.
• 3+ years' experience in a similar analytical or business support role.
• Strong data management and reporting skills, with proficiency in Power BI and Excel.
• Excellent attention to detail, with the ability to identify trends and recommend improvements.
• Effective communication and stakeholder management skills.
• Familiarity with Dealer Management Systems (DMS) or the automotive industry (preferred, but not essential).

About Mazda Australia:

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

Mazda Australia Benefits:

• New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.
• Annual bonus eligibility and 17.5% annual leave loading.
• Access to weekend loan cars, uniform allowance, onsite subsidised café, and additional perks.
• Paid Parental Leave.
• Join a collaborative team and supportive team culture.
• Ongoing learning and development opportunities to fuel your career growth.
• Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations, Employee Assistance Program and Healthcare Provider Discounts.

If you're ready for a challenge, apply today to connect your vision with ours.  Discover more about us and seize this opportunity

Application and Selection Process:

We value attitudes, behaviours, and values that align with Mazda Australia's culture.  Applicants will be subject to a police check, reference checks, and online psychometric assessment.

We thank you for your application, please note only shortlisted and candidates with permanent working rights in Australia will be contacted.