Disability Services

2 days ago

Cairns, Queensland, Australia Care FNQ Full time $60,000 - $90,000 per year

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Join Our Team as a Case Manager – Cairns City Office

Care FNQ – NDIS Registered Service Provider

Care FNQ is a registered NDIS service provider, and we're excited to offer a fantastic opportunity for a passionate and enthusiastic Case Manager to become part of our supportive and close-knit team based in Cairns City.

About the Role

As a key point of contact for participants and support workers, our Case Managers play a vital role in what sets Care FNQ apart. You'll provide continuity, coordination, and a consistent presence for participants, their families, and other stakeholders – ensuring everyone feels supported and heard.

Why Join Care FNQ?
  • Be part of a rapidly growing organisation with a genuinely warm and welcoming culture
  • Work with a small, fun, and supportive team
  • Enjoy career development opportunities and pathways to grow within the organisation
Key Responsibilities
  • Build and maintain strong, positive relationships with participants and their dedicated team of Care FNQ Support Workers
  • Assess individual needs and help tailor personalised support programs
  • Monitor and report on participant progress, and prepare documentation for NDIS plan reviews
  • Collaborate with support coordinators, house supervisors, and other stakeholders to ensure holistic care
  • Coordinate weekly staff rosters for participants, proactively managing any scheduling issues
  • Complete accurate case notes and regular client reviews, aligned with NDIS goals and plans
  • Follow all Care FNQ policies and procedures to maintain a safe, compliant workplace and ensure timely incident reporting
What We're Looking For
  • Minimum of 2 years' experience in the disability sector (highly desirable)
  • Solid understanding of the NDIS and the role of Disability Support Workers
  • Strong admin, communication, and report writing skills
  • Great time management and organisational abilities
  • A collaborative, people-first mindset with high emotional resilience
  • Competence in Microsoft Office and rostering systems
  • A current driver's licence and your own reliable vehicle
  • Certificate III or IV in Disability Support or related field
  • Current NDIS worker screening check and working with children clearance

If you're looking for a role where you can truly make a difference and grow with a team that values your contribution, we'd love to hear from you.

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