Disability Support Coordinator

ARC Disability Services Inc. is a community-based organisation with a long history in the Cairns and Far North, supporting children and adults who have a disability, their families and support networks. We're proud of the company culture we have built over the last 45yrs+ and we work hard to ensure ARC is a place where people enjoy coming to work every day. This is an amazing opportunity to join a dynamic and well-respected organisation and make a real difference to people living with a disability.

Role Summary

• Full-time permanent role
• 38hrs per Week
• S.C.H.A.D.S. Industry Award – Level 5, based on experience
• Be part a committed and supportive team of professionals
• Inclusive workplace environment
• Reporting to the Programs Manager

This is a rare opportunity to join our Programs Team as a Disability Support Coordinator This permanent full-time position is site and office based, working inclusively with participants and staff. You will be responsible for the delivery of quality supports and services to participants accessing ARC programs.

Responsibilities Include (but Are Not Limited To)

• Coordinating and supporting the ongoing development of programs and services to help participants achieve their NDIS goals.
• Ensuring programs and services are within funding guidelines and the principals of the NDIS
• Responsible for staff rostering to ensure adequate support for all activities, taking into consideration the needs and choices of participants
• Work with Participants to achieve their goals in line with their NDIS plan
• Work with Disability Support Workers and Participants to help build capacity and independence
• Engage with Participants, their supports and third-party organisations in a professional manner
• Ensure Home & Living services are within funding guidelines and the principals of the N.D.I.S.
• Supervision of the Disability Support Worker team ensuring staff are equipped with information, instruction, resources and training.
• Ensure Participant information is maintained and regularly reviewed including personal details, risk assessments, WHS checks, case notes and individual plans.
• Able to assist in a crisis and be available for emergency response
• Ensure essential supports and services are provided to participants as agreed.
• Ensure compliance and quality of service delivery for the programs site.
• Produce reports, correspondence and attend relevant meetings as required.
• What's on offer?
• Professional development opportunities.
• Salary sacrificing benefits.
• Flexible working hours.
• Free Employee Assistance Program.
• Access to Fitness Passport Program.
• Be part a committed and supportive team of community driven professionals.
• Remuneration in accordance with the Social, Community Services, Home Care and Disability Services Industry Award aligned to your experience and qualifications.
• Opportunity to undertake ethical service provision in an Organisation that has great culture and invests in its people.

Is this you?

• Outstanding communication and strong interpersonal skills, with both internal and external stakeholders
• Experience in providing support to Individuals
• Excellent knowledge of N.D.I.S. and the SCHADS Award
• High level of integrity and ability to maintain confidentiality
• Have relevant tertiary qualifications or certificate with relevant experience OR relevant extensive experience in Disability or community services.
• Working with Children (Blue Card) and NDIS Workers Screening Clearance (Yellow Card) and a Right to Work within Australia
• Current Queensland Drivers Licence
• Knowledge of legislation, WHS regulations, Fair Work and Modern Awards
• Good IT literacy including data management systems and software
• Ability to work independently, multi-task, time manage
• Interpersonal skills, experience with external service providers
• Undertake pre-employment drug and alcohol testing

Our Hiring Process:
We value diversity and encourage candidates to be themselves, so simply click 'APPLY' with your resume and cover letter introducing yourself. Once we have received your application, we will send you a selection criteria which helps us understand how your skills and passion align with this role.

We also like it when applicants come into the office to introduce themselves, and this could certainly be an advantage to you – come and say hi to the HR team at 92 Little Street, Manunda. Applications close 17th November 2025, or sooner if successfully filled, with a view for the position to start on the 5th January 2025.