Service Administrator

5 days ago

Milperra, New South Wales, Australia In Vitro Technologies Full time $60,000 - $90,000 per year
  • Customer Service & Admin | Hybrid | Full Training Provided | Permanent
  • Corporate & Retail Discounts | Salary Packaging & Novated Leasing | On-site Parking
  • Secure & Stable Position | Expert Management & Leadership | Attractive Salary

In Vitro Technologies is a Healthcare and Scientific distribution organisation specialising in the sales, marketing, and support of medical products across Australia and New Zealand.

Our service team work exclusively with commercial customers - serving hospitals, universities, and dental practices, primarily supporting CSD staff and Hospital Engineering Departments.

ABOUT THE ROLE:

In Vitro Technologies is seeking a Service Administrator | Scheduler to join our NSW team, based in Milperra. This hybrid position offers the flexibility to work from home two days per week while playing a key role in coordinating and supporting our busy Service Centre operations — including oversight of the NSW stores.

Acting as the first point of contact for service enquiries, you'll manage the scheduling of maintenance, repairs, and customer jobs, ensuring timely communication between customers, technicians, and internal teams. You'll help deliver high-quality service outcomes, aligned with agreed performance standards and KPIs.

We'll provide full training - all you need is a great attitude, strong organisation, and a passion for customer service.

This is a full-time position Monday to Friday

KEY RESPONSIBILITIES:

  • Act as the first point of contact for phone and email enquiries.
  • Schedule breakdowns, preventative maintenance, and back-to-base jobs in collaboration with the State Service Manager.
  • Process job sheets, quotes, contractor invoices, and customer credit requests within agreed timeframes.
  • Manage NSW stores stock and ensure timely processing of incoming and returned parts.
  • Coordinate order management and ensure compliance with KPI guidelines and Service Level Agreements.
  • Support technicians and liaise with sales, procurement, supply chain, and regulatory teams to resolve service and order-related issues.
  • Maintain accurate databases (CRM and D365) with up-to-date customer and order information.
  • Deliver an outstanding level of service, consistent with company standards and service KPIs.
  • Identify opportunities for process improvement and escalate customer complaints for resolution

ABOUT YOU:

  • Previous experience in service administration, scheduling, and customer service is preferred, but not essential.
  • Strong organisational and time management skills with the ability to prioritise tasks effectively.
  • Demonstrated ability to communicate clearly and professionally with customers and stakeholders.
  • High attention to detail and accuracy in data entry, scheduling, and record keeping.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); exposure to Dynamics 365 or similar systems is advantageous.
  • A proactive, results-driven mindset with a commitment to meeting deadlines and KPIs.
  • Able to work collaboratively in a team while taking initiative when working independently.

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

  • Attractive Salary + Benefits + Full Training Provided
  • On-site parking at our Milperra office
  • Mon -Friday with flexibility to WFH 2 days a week
  • Exciting business unit and innovative product range
  • Engaged stakeholders and customers
  • Excellent mentorship from subject matter experts and managers.
  • Discounts at over 100 retailers (including groceries and fuel).
  • Corporate Fitness - Fitness Passport
  • Banking partnerships – including financial, budgeting and mortgage advice.
  • Health-fund discounts
  • Salary sacrificing and novated leasing
  • Car servicing, parts, and accessories discounts – plus new car discounts

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view positions from In VITRO or to learn more about our work, please visit -

ABOUT THE COMPANY

In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products.

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

Life Science | Women's & Children | Infection Control

The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.

No agencies please, we've got this one covered  Unsolicited communication will result in the forfeiture of any engagement or partnership.

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