ServiceNow SME

1 week ago


Sydney, New South Wales, Australia ITbility Full time $80,000 - $120,000 per year
  • ServiceNow SME
  • 6 months +
  • Sydney/Melbourne

My client in Sydney looking for Service Now BA. Kindly go through the below PD and let me know if the role suits and interests you, your friends or colleagues. can send me your resumes/referrals at

Required Skills:

  1. Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.

  2. 4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.

  3. 8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc.

  4. 10+ years of professional services/consulting experience

  5. 4+ years of experience documenting tool requirements from 'To-Be' processes and assisting the IT organization in comparing various Vendor's tool products 5. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert

  6. ITIL v3 or v4 Foundation Certificate

  7. Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features.

  8. Defines coding standards for the platform and integrations best practices, as required.

  9. Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided.

  10. Very good documentation skills

All candidates should have full working rights in Australia.

Only shortlisted candidates will be contacted for this role.

To apply, please submit your resume ASAP for immediate consideration or email



  • Sydney, New South Wales, Australia Svitla Systems, Inc. Full time $80,000 - $120,000 per year

    Role Overview:The ServiceNow Business Analyst will support the rollout of Now Assist and associated ServiceNow enhancements by collaborating closely with the ServiceNow Architect, Technical Consultants, and Subject Matter Experts (SMEs). The role is responsible for gathering and documenting business requirements, mapping processes, and assisting in...

  • Senior SME

    3 days ago


    Sydney, New South Wales, Australia Infosys Full time $150,000 - $215,000 per year

    Job DescriptionAbout Us:Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by...


  • Sydney, New South Wales, Australia APA Group Full time $90,000 - $120,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.As a part of the APA ServiceNow Product Team, the Junior Developer will work closely with our...


  • Sydney, New South Wales, Australia APA Group Full time $120,000 - $180,000 per year

    The OpportunityAt APA, our purpose is to secure Australia's energy future. We're not doing it alone. We're doing it with our customers and communities as Australia's energy infrastructure partner, a role our unique experience and expertise positions us to play.As a part of the APA ServiceNow Product Team, the Senior Developer will work closely with our...

  • Problem Manager

    1 week ago


    Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $80,000 - $120,000 per year

    Join a global technology leader supporting mission-critical cloud services used by millions worldwide. We're seeking a Problem Manager to help strengthen reliability across large-scale infrastructure systems, uncovering why incidents happen and ensuring they don't happen again.This role sits at the intersection of investigation, coordination, and...


  • Sydney, New South Wales, Australia CloudRock Partners Full time $80,000 - $150,000 per year

    Workday Consultant / Senior Consultant / Managing Consultant – AustraliaLocation: Australia – Remote (Home-based with occasional on-site visits to Sydney or Melbourne)About the Role:Join our team and help shape the Workday experience for some of the most exciting customers in the ecosystem. We are looking for certified, experienced Workday consultants...


  • Sydney, New South Wales, Australia Mercer Full time $80,000 - $120,000 per year

    As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support, and also play a role towards strategic initiatives lead by Senior team members. This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements. ...


  • Sydney, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...


  • Sydney, Australia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Network Sme

    2 weeks ago


    Sydney, Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...

  • Technical Lead

    3 days ago


    Sydney, Australia Infopeople Full time

    Botany NSW - Salary up to $148,000 + Super - Permanent position - immediate start available Individual is expected to lead collaborative discussions with colleagues across IT Operations department to guarantee that automation solutions and improvements are fully meeting expectations. Members of this team are expected to proactively analyze trends to...

  • Major Incident

    3 weeks ago


    Sydney CBD, Australia Robert Walters Full time

    This role is critical for ensuring the swift recovery of major IT incidents and maintaining the accuracy of IT asset information. The position requires being the primary 24x7 on-call contact for major incidents and serving as the subject matter expert (SME) for Incident and Asset Management in the APAC region. Overview: In this role, you will oversee the...

  • Ba

    2 weeks ago


    Sydney, Australia innovat it Full time

    Minimum of 5+ years’ experience in business analysis or a related field. Minimum of 10+ total years of experience. Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Leading ongoing reviews of business processes and developing optimization strategies. Understanding of...


  • Sydney, Australia Cognizant Full time

    **Job description** What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world,...


  • Sydney, Australia Enterprise IT Resources Pty Ltd Full time

    Contract Type: - Contract- Location: - Sydney - New South Wales- Salary: - AU$1000 - AU$1200 per day + including super- Reference: - 7150- Contact Name: - Smitha Wali- **Job Description**: **The Client** Our renowned higher education client is a dynamic and innovative university located in central Sydney. One of Australia’s leading universities of...

  • Release Manager

    1 week ago


    Sydney, Australia Reserve Bank of Australia Full time

    Hybrid work environment - 3 days in office- Play an important part in creating and establishing the Release Management process- Opportunity to build a high calibre team to deliver Release Management practices RBA is seeking a Release Manager to oversee the direction of the Release Management Practice, while leading and developing individuals and teams to...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane OR Sydney** - **Great time to join as we embrace a maturity uplift within CIM and problem management**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because we know how...