ServiceNow SME
1 week ago
- ServiceNow SME
- 6 months +
- Sydney/Melbourne
My client in Sydney looking for Service Now BA. Kindly go through the below PD and let me know if the role suits and interests you, your friends or colleagues. can send me your resumes/referrals at
Required Skills:
Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.
4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc.
10+ years of professional services/consulting experience
4+ years of experience documenting tool requirements from 'To-Be' processes and assisting the IT organization in comparing various Vendor's tool products 5. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
ITIL v3 or v4 Foundation Certificate
Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features.
Defines coding standards for the platform and integrations best practices, as required.
Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided.
Very good documentation skills
All candidates should have full working rights in Australia.
Only shortlisted candidates will be contacted for this role.
To apply, please submit your resume ASAP for immediate consideration or email
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