Fertility Enquiries Coordinator

3 days ago

Bowen Hills, Queensland, Australia Life Fertility Clinic Full time $60,000 - $80,000 per year

About Us

Life Fertility Clinic is a leading fertility care provider dedicated to supporting individuals and couples on their journey to parenthood. We pride ourselves on offering compassionate, personalised care backed by the latest in reproductive medicine.

About the Role

As the Fertility Enquiries Coordinator, you will be the first point of contact for individuals seeking fertility treatment at our clinic. You will handle all incoming phone calls and emails related to new patient enquiries, providing compassionate, clear, and timely information. You will guide prospective patients through the initial steps of their fertility journey, helping them understand available services and what to expect. Working closely with both clinical and administrative teams, you will ensure every enquiry is managed with empathy, professionalism, and attention to detail.

Key Responsibilities

  • Respond to new patient enquiries via phone, email and website forms
  • Provide accurate information about our services, processes and appointment availability
  • Liaise with clinical and administrative teams to ensure smooth patient onboarding
  • Maintain records of enquiries and follow-ups in our system
  • Identify opportunities to improve the patient enquiry experience

About You

  • Exceptional communication and interpersonal skills
  • Empathetic and professional phone manner
  • Strong organisational and time management abilities
  • Comfortable using digital systems and managing multiple channels of communication
  • Experience with Genie practice management software is preferred but not essential
  • Previous experience in IVF or fertility services is highly regarded
  • Background in healthcare, customer service or reception is also beneficial

Application Questions

To help us find the right fit, please answer the following when applying:

  1. Tell us about your experience managing patient or customer enquiries. What channels did you use (e.g. phone, email, website), and how did you ensure a positive first impression?

  2. Have you worked in a fertility or IVF clinic, or a healthcare setting where patient sensitivity and confidentiality are essential?

  3. Have you used practice management or CRM software before?

Important:

Only applicants who submit both a CV and a cover letter will be considered.

Why Join Us?


• Be part of a supportive and passionate team


• Make a meaningful impact in people's lives


• Enjoy a modern, welcoming clinic environment


• Opportunities for growth and development

Ready to Apply?

If you're someone who thrives in a caring, energetic environment and loves helping people, we'd love to hear from you.

  • Medical Administration

    1 week ago

    Bowen Hills, Queensland, Australia Fortus Health Group Full time $60,000 - $80,000 per year

    We have multiple full-time opportunities available for enthusiastic and organised Medical Administrative Assistants to join our dynamic team in Bowen Hills. You'll play a vital role in delivering exceptional patient experiences and supporting our busy clinical teams across specialist surgical and consulting practices.This is a fantastic opportunity for...

  • Events Officer

    7 days ago

    Bald Hills, Queensland, Australia Guide Dogs Queensland Full time $45,000 - $60,000 per year

    Part-time permanent opportunity | Bald Hills, QueenslandGuide Dogs Queensland is a leading provider of services to Queenslanders living with low vision or blindness. Voted one of Australia's most trusted charities, and with thanks to the ongoing support of the community, we help people with low vision or blindness reach their goals, helping them lead an...

  • Administration Officer

    1 week ago

    Sunnybank Hills, Queensland, Australia UnitingCare Queensland Full time $73,328 per year

    BlueCare Sunnybank Hills is seeking an organised and dedicated Rostering Officer to support the operations of the facility.Rostering Officer | BlueCare | Sunnybank Hills Aged Care FacilityEmployment Term: Full time position (Monday to Friday, Location: Sunnybank Hills Aged Care FacilityRemuneration: $ $33.24 p/hr (based upon experience) + Super + Not for...

  • Administration Officer

    5 days ago

    Sunnybank Hills, Queensland, Australia UnitingCare Queensland Full time $63,100 - $83,100 per year

    BlueCare Sunnybank Hills is seeking an organised and dedicated Rostering Officer to support the operations of the facility.Rostering Officer | BlueCare | Sunnybank Hills Aged Care FacilityEmployment Term: Full time positionLocation: Sunnybank Hills Aged Care FacilityRemuneration: $31.94 p/hr + Super + Not for Profit Salary Packaging + Penalties &...

  • Experienced Rostering Coordinator

    1 week ago

    Bowen Hills, Australia Charter Care Services Full time

    **About us**: Charter Care Services (CCS) is a premium values-based NDIS registered disability service provider. Collaborating closely with our participants, we assist them to live the lives they choose in their own homes and communities. CCS 24/7 services includes nursing, personal cares, in-home support, domestic and community participation supporting...

  • Event Marketing Coordinator

    2 weeks ago

    Bowen Hills, Australia News Corp Australia Full time

    **What’s the role** This role sits in the Events and Experiences team, which is part of the Client Product pillar of News Corp Australia. We manage national programs that deliver business objectives through consumer, commercial and trade experiences supporting brands such as The Daily Telegraph, delicious., Vogue Australia, The Australian and...

  • Regulatory Affairs Associate

    1 day ago

    Bowen Hills, Australia LifeHealthcare Full time

    Flexible working arrangements - Flexible, supportive & friendly environment - Excellent rewards for high performing employees LifeHealthcare is a leading independent distributor of high-end medical devices in Australia and New Zealand. We bring innovative medical devices to healthcare professionals by partnering with world class companies who share our...

  • Service Coordinator

    1 day ago

    Seven Hills, Australia ACOS Personnel Full time

    Specialising in medical and health equipment, this rapidly growing Company has an exciting and varied opportunity for an experienced Service Administrator/ Coordinator. Providing technology solutions and quality products and equipment, this position offers variety, a supportive and friendly team and the varied position you have been looking for! Based in...

  • Internal Sales Coordinator

    5 days ago

    Seven Hills, New South Wales, Australia Pacific Hoists Pty Ltd Full time

    The Pacific Hoists Group is a privately owned, Australian family business based in Seven Hills, NSW. We are recognised for our industry leading products, services, and commitment to our customers. As our business is growing, we are currently looking for an Internal Sales Coordinator to join our busy Internal Sales Team.Are you a customer-focused,...

  • Service Coordinator

    1 week ago

    Seven Hills, New South Wales, Australia Allied Technical Services Pty Ltd Full time $60,000 - $80,000 per year

    Allied Technical Services provides repairs, maintenance and installation of gym equipment and similar items. We are looking for a highly motivated and organised service coordinator to join our small admin team, located in Seven Hills on a full time basis.Applicants must be Australian citizens only.A minimum of 2+ years experience in scheduling or...

  • Facilities Coordinator

    7 days ago

    Surry Hills, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Production Coordinator

    2 weeks ago

    Seven Hills, Australia Disability Services Australia Full time

    **Disability Services Australia** provide pathways for people with a disability into employment (mainstream and supported) and independent accommodation. Our Packaging Solutions team pack and label products for national and international businesses. **What will you be doing?** You will help to oversee the day-to-day operations of our warehouse ensuring a...

  • Patient Coordinator

    5 days ago

    Hills District, Australia Dr Michael Kernohan Full time $60,000 - $90,000 per year

    Patient Coordinator / EnquiriesDo you have great results and experience in Sales and Customer Care?Are you looking for a new and exciting challenge?Are you looking for a new challenge in a different industry?Do you have amazing customer service, phone and face-to-face sales skills?We are Pure Visage – a Specialist Plastic Surgery practice located at...

  • Principal Coordinator

    1 week ago

    Baulkham Hills, Australia The Hills Shire Council Full time

    **About the role**: **Duties include**: - Administer information and knowledge/customer systems - including the Knowledge Vault and NSW Planning Portal. - Capture, review and regularly report performance data to senior management. - Coordinate update of policies and procedures. - Implement processes & practices that ensure customer details are captured into...