Experienced Rostering Coordinator

2 weeks ago

Bowen Hills, Australia Charter Care Services Full time

**About us**:
Charter Care Services (CCS) is a premium values-based NDIS registered disability service provider. Collaborating closely with our participants, we assist them to live the lives they choose in their own homes and communities.

CCS 24/7 services includes nursing, personal cares, in-home support, domestic and community participation supporting those with complex health and disability needs.

We value our staff, pay above award rates, and prioritise a quality driven and innovative approach in delivering exceptional and consistent service.

**The role**:
The role of Rostering Coordinator is the heartbeat of our organisation. We are seeking an experienced scheduler/roster coordinator, accustomed to leading a team. Someone who is generously spirited, with a proven record working with a rapidly growing organisation.

This role is office based.

**Key Responsibilities**:

- **Roster Creation and Maintenance**: Use our rostering software to create and maintain staff rosters, ensuring compliance with legislative requirements, award agreements, and service needs.
- **Shift Allocation**: Manage staff availability, preferences, and qualifications when allocating shifts.
- **Staffing Solutions**: Proactively address staffing gaps and shortages to ensure continuity of care.
- **Data Analysis**: Monitor and analyse rostering data to identify areas for improvement and optimise efficiency.
- **Communication**: Liaise with Management, Service Delivery Leads, Team Leaders, and staff to address rostering concerns and feedback.
- **Record Keeping**: Maintain accurate and up-to-date records of all rostering activities.
- **Legislation Awareness**: Stay informed of changes in legislation and award agreements impacting rostering practices.
- **Onboarding**: Collaborate with HR to onboard new employees into the rostering system.
- **Efficiency Recommendations**: Analyse data related to rostering efficiency and make recommendations for improvements.
- **Administrative Support**: Provide general administrative support to teams on an ad-hoc basis.
- **Work Environment**: Contribute to a positive and collaborative work environment.

**Role Essentials**:

- Competency in Visual Care
- Thorough understanding of the SCHADS award
- Minimum of 2 years concurrent rostering experience in disability/aged care
- Good knowledge of Brisbane suburbs
- Unfazed by unforeseen changes due to illness, conflicts, changes in rosters -with the ability to ‘foresee’ and build contingency capacity into the master roster.
- Excellent time management skills - responding to service requests, participant and internal enquiries
- Participate in on-call after hours roster
- High levels of data entry accuracy & attention to detail
- Intermediate to advanced computer skills inc. Excel & google sheets
- Ability to sustain focus on detailed work and maintain information systems accurately.
- Current First Aid & CPR certificate
- Full Australian working rights
- Possess NDIS Worker screening card & WWCC card

Pay: $70,000.00 - $80,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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