Administration Coordinator and Scheduler

4 days ago

Campsie, New South Wales, Australia Planet Plumbing Group Full time

Are you a dynamic organised coordinator-scheduler?

Do you thrive in a fast-paced environment where no two days are the same? Join our FM team as Coordinator-Scheduler to further raise our standard of excellence

About Planet

Planet Plumbing Group has more than 30 years' experience delivering industry leading hydraulic services across all sectors. Residential, commercial, industrial and civil. We are one of the largest Top Tier Plumbing Companies in the country.

Planet FM is part of the Planet Plumbing Group and are a leading facilities maintenance company dedicated to providing plumbing maintenance services to commercial properties. With a focus on excellence and customer satisfaction, we are committed to delivering reliable plumbing solutions to our clients.

Role Overview:

The role is fulltime, on-site at our Head Office in Campsie, and is primarily responsible for coordinating general administration duties, scheduling the daily roster for the team of maintenance plumbers, processing accounts payable/receivable, data entry in various Microsoft applications, invoices, and job data, as well as, answering phone calls and liaising with various internal and external stakeholders

Key Responsibilities:

  • Manage, coordinate and schedule daily works using AroFlo ERP software
  • Coordinate plumbers daily schedule, process timesheets, communicate with clients, manage calendars, and ensure smooth day-to-day operations
  • Managing customer communication, service follow-ups, and job progress
  • Manage contracts, invoicing, emails, and job documentation/compliances
  • Managing last-minute changes/urgent scheduling needs in a professional manner
  • Send advices on timely updates, confirmations, and reminders to clients.
  • Manage new customer profiles (emails/phone call. etc.)
  • Monitoring the jobs inbox, and answering the service line

We are looking for:

  • Confident communicator with strong organisational and interpersonal skills, with a customer-centric approach.
  • General understanding of trades/building services
  • Proficiency in AroFlo (ERP) & competent IT skills
  • Experience in service-based scheduling/coordination/rostering
  • Comfortable working with tradespeople and customers alike
  • Positive attitude, team player, and a natural problem-solver
  • Having a 'can-do' attitude
  • Ability to liaise with other vendors & contractors when required

Please note, this role would require you to be based in our office in Campsie, 5 days per week.

We support diversity and inclusion in all our workplaces; women, Aboriginal & Torres Strait Islanders, people with a multicultural background or a disability are strongly encouraged to apply.

Recruiters/Agencies - Planet Plumbing is managing this vacancy in house. Do not contact us regarding this posting.

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