Home Care Advisor

We are seeking a highly organised and experienced Home Care Advisor to join our Support at Home Team.

• Initial Maximum Term Full Time contract for 12 months, with potential to become permanent
• Location: Campsie, NSW

About ANHF

Australian Nursing Home Foundation (ANHF) is one of the leading providers of culturally and linguistically diverse aged care in Australia. We pride ourselves on providing specialist residential and community aged care services for the Chinese and South East Asian communities. Our vision is to be the model provider of culturally appropriate residential and community aged care in Australia. To honour and respect our elders as family in happy, caring communities is our continuous mission.

About the role

The primary objective of the role is to plan, coordinate and provide day-to-day administration of Home Care Packages; ensure the activities of the Home Care Packages operate effectively and efficiently to meet the identified needs of frail elderly people & their carers.

Key Responsibilities

Your main responsibilities will include, but not be limited to:

• Build and maintain strong professional relationships with clients and their caregivers.
• Engage in community outreach and networking to attract new clients through referrals, seminars and events.
• Guide clients and their supporters in navigating aged care services, entitlements, and available resources.
• Conduct initial and ongoing assessments to develop and review personalised, goal-oriented care plans based on clients' needs, motivation, and preferences.
• Develop, implement, monitor and review of service user's care plan in consultation with the client.
• Provide person-centred case management through home visits and coordinated support with families, carers, and health professionals to ensure quality, holistic care.
• Managing financial aspects of service users' budgets, including monthly statements.
• To coordinate the services and activities of the Support at Home Packages and to provide direct care when necessary.
• Making referrals, attending case conferences, providing information and support to service users/carers and obtaining their feedback.
• Manage client incidents and feedback promptly, ensuring timely resolution and continuous quality improvement.
• Ensure that all complaints are reported, investigated and resolved promptly and appropriately.

About the Successful Applicant

The successful candidates should possess but not limit to the following:

Essential:

• Minimum 3 years of working experience in aged or community-based services for older people
• Tertiary qualifications in aged, disability, allied health and social work, or related areas e.g. Nursing, Community, Health, Welfare, or attained Certificate IV in Care Support Services / Aged Care, case management
• Demonstrated ability to work independently and work well with others
• Excellent interpersonal and time management skills
• Demonstrated knowledge and application of WH&S, EEO and anti-discrimination legislative requirements
• Speak fluent English, and able to communicate in both Cantonese and Mandarin
• Strong report-writing skills in English
• First Aid Certificate or willingness to obtain one
• Current full driver's license and a reliable, fully insured vehicle
• Able to pass employment checks, including a National Police Check clearance
• Unrestricted work rights in Australia
• Computer literacy, including knowledge and competency in intermediate Microsoft applications

Desirable:

• Experience in Home Care Services/dementia care/respite care
• Experience in case management
• Experience in leading a team
• Experience working in a community-based setting
• Experience in working with Culturally and Linguistically Diverse populations
• Good understanding of the new Aged Care Act and Strengthened Aged Care Quality Standards

Benefits

We offer a range of benefits including competitive pay rate, ongoing training and career development opportunities within the organisation. Salary packaging options of up to $15,900 are available to increase your take-home income.

How to Apply

For a confidential discussion about this role, please phone or email quoting the job title in the subject line, together with your CV.

Only shortlisted candidates will be contacted.

Australian Nursing Home Foundation is an equal opportunity employer. We are committed to ensuring equality in the recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. Successful applications will be subject to a variety of background checks.