Duty Manager

16 hours ago

Greenslopes, Queensland, Australia Parkside Community and Services Club Full time $60,000 - $120,000 per year

Duty Manager Full Time/Casuals (mulitple positions available)

  • 9 day fortnight with no late closes
  • Attractive salary for suitable skills

Parkside Community & Services Club is the new home of the Coorparoo RSL & Community Club.

The completion of a $5million refurbishment project will see the opening in early December of this premier new hospitality venue in Greenslopes.

We're building a new team and the Club is seeking an energetic, experienced, hands on Duty Manager with the ability to effectively lead a team with a focus on delivering a high standard of customer service.

MAIN DUTIES:

  • Manage the day-to-day club operations including opening and closing procedures
  • Manage Club team members on a daily basis to ensure high customer service standards and encourage a strong team culture
  • Delivering business results by achieving set KPI targets and objectives set by Senior Management
  • Ensuring compliance with licensing, gaming laws, health and safety and other statutory regulations
  • Handling customer complaints in a timely manner
  • Ensure all Club team members create customer service delivery that is timely, effective, and efficiently meets Club standards
  • Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
  • Communicate and implement policies and procedures to all employees to ensure operational and service standards are maintained

SUCCESS FACTORS:

  • Current Approved Managers License
  • Current Responsible Management of Licensed Venue (RMLV) qualification
  • Demonstrated ability to manage the day to day operations of a Club venue including supervising and coordinating staff
  • Very high level of communication and interpersonal skills, including demonstrated high level ability to effectively manage customer complaints and managing staff
  • Knowledge of food safety regulations and demonstrated ability to work with food safety standards
  • Demonstrated ability to work under pressure within a dynamic team environment
  • Flexibility to work a range of shifts, including weekends and public holidays
  • Demonstrate an ability to work as a team player or autonomously to achieve results supported by initiative and self-motivation.

If this role interests you, please click on 'apply now' and provide a copy of your resume

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience have you had in a similar role as a Duty Manager?
  • Do you hold a an RMLV certificate and Approved Managers License?
  • Are you available to work weekends and nights?

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