Duty Manager
1 day ago
Duty Manager Full Time/Casuals (mulitple positions available)
- 9 day fortnight with no late closes
- Attractive salary for suitable skills
Parkside Community & Services Club is the new home of the Coorparoo RSL & Community Club.
The completion of a $5million refurbishment project will see the opening in early December of this premier new hospitality venue in Greenslopes.
We're building a new team and the Club is seeking an energetic, experienced, hands on Duty Manager with the ability to effectively lead a team with a focus on delivering a high standard of customer service.
MAIN DUTIES:
- Manage the day-to-day club operations including opening and closing procedures
- Manage Club team members on a daily basis to ensure high customer service standards and encourage a strong team culture
- Delivering business results by achieving set KPI targets and objectives set by Senior Management
- Ensuring compliance with licensing, gaming laws, health and safety and other statutory regulations
- Handling customer complaints in a timely manner
- Ensure all Club team members create customer service delivery that is timely, effective, and efficiently meets Club standards
- Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required
- Communicate and implement policies and procedures to all employees to ensure operational and service standards are maintained
SUCCESS FACTORS:
- Current Approved Managers License
- Current Responsible Management of Licensed Venue (RMLV) qualification
- Demonstrated ability to manage the day to day operations of a Club venue including supervising and coordinating staff
- Very high level of communication and interpersonal skills, including demonstrated high level ability to effectively manage customer complaints and managing staff
- Knowledge of food safety regulations and demonstrated ability to work with food safety standards
- Demonstrated ability to work under pressure within a dynamic team environment
- Flexibility to work a range of shifts, including weekends and public holidays
- Demonstrate an ability to work as a team player or autonomously to achieve results supported by initiative and self-motivation.
If this role interests you, please click on 'apply now' and provide a copy of your resume
The application form will include these questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience have you had in a similar role as a Duty Manager?
- Do you hold a an RMLV certificate and Approved Managers License?
- Are you available to work weekends and nights?
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