Change Service Manager

6 days ago

Sydney, New South Wales, Australia Peoplebank Australia NSW Full time $172,800 - $173,600 per year

Change Service Manager — large multinational company

URGENT 12-Month Contract (with view to extend) · $800–$830/day incl. super

· Sydney (Hybrid - 3 days onsite / 2 days remote) · Immediate start

We are seeking a skilled Change Service Manager with a strong background in telecommunications to lead and optimize change management processes across network and IT domains, driving innovation and ensuring seamless service delivery.

Key Responsibilities

• Serve as the primary onshore customer interface for change management across network, IT, and service platforms, ensuring smooth communication and issue resolution.

• Lead technology and process innovation initiatives, driving automation, process improvements, and adherence to industry best practices like ITIL.

• Manage and coordinate all change lifecycle activities, including reviews, audits, documentation, KPIs, and compliance with SLAs and vendor agreements.

• Collaborate closely with offshore delivery teams to maintain quality change records, support standardization, and provide leadership in change management processes.

• Conduct training, workshops, and provide 24/7 escalation support to promote continuous improvement and operational excellence.

Skills & Experience

• At least 7 years' experience in Change and Service Delivery management roles within a telecommunications environment

• Network Operations / Service Managers with strong customer engagement

• Experience in telecommunications networks, OSS/BSS, and ITIL v4 frameworks

• Experience driving process improvements, automation, and risk mitigation

• Lean Six Sigma, and broad telco or data centre network experience is a plus

For more information or for a confidential discussion, please contact Gian directly via quoting reference

Ready to take the next step? Apply now

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