Change Manager

2 weeks ago

Sydney, New South Wales, Australia Launch Group Full time $120,000 - $180,000 per year

Are you an experienced Change Manager searching for a more stable environment in Sydney?

This household brand is offering a professional team environment and above industry wages.

We are seeking an experienced
Service Manager – Change
to oversee change management activities across telecommunications networks and IT domains. You will act as the main customer interface, ensuring changes are assessed, approved, and implemented with minimal disruption while driving continuous process improvement.

Key Responsibilities

  • Manage end-to-end change processes across network, IT, and service platforms.
  • Act as the escalation point for change-related issues and post-implementation reviews.
  • Build strong relationships with stakeholders, vendors, and delivery teams.
  • Ensure compliance with ITIL best practices, SLAs, and KPIs.
  • Drive process improvements, automation, and efficiency initiatives.

Skills & Experience

  • 7+ years' experience in telecommunications or IT service management.
  • Strong knowledge of Change/Incident/Problem frameworks (ITIL v4).
  • Experience managing vendors, KPIs, SLAs, and service quality.
  • Excellent stakeholder engagement and influencing skills.
  • Telecoms network and OSS/BSS knowledge – Good to have.
  • Lean Six Sigma or process improvement certification desirable.

What's On Offer

  • Opportunity to lead change management for a major Australian telecom network.
  • Exposure to innovative projects and service improvement initiatives.
  • Collaborative environment with career growth opportunities.

If this role is of your interest please do call Andy @ or apply.

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