Manager - Change

6 days ago

Sydney, New South Wales, Australia Healthdirect Australia Full time $120,000 - $140,000 per year

About usAt Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. 

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions and websites and cater for Australians at all stages of life. No matter where people live, or what time of the day or night it is, they can use our services to talk to a health professional, find trusted information and advice online and locate their closest health service. 

About the opportunity

We are seeking a dynamic and experienced Change Manager to join our Services and Technology team. This role is integral to our organisation's operating model, responsible for the strategic oversight, planning, and successful implementation of service change initiatives across platform services such as Medicare Mental Health, GP helpline, and healthdirect helpline. 

Key Responsibilities:  

  • Lead the planning, development, and implementation of quality and service improvements forthe healthdirect helpline, GP helpline, and Mental Health services, or other services if become available.
  • Collaborate with key stakeholders to ensure successful implementation of service changes.
  • Provide regular reporting on quality improvement/change initiatives.
  • Engage and maintain quality collaborative relationships with external service providers and funders.
  • Participate in and contribute to platform services leadership meetings.

You can contribute through your: 

  • Minimum 5 years' experience in a leadership role driving change within healthcare and/or government settings.
  • Demonstrated experience implementing large-scale organisational transformational change using evidence-based change management principles, methodologies, and tools.
  • Tertiary qualification at Bachelor level in business, management, health, or related field.
  • Change management certification.

Why work with us

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.  

Our benefits include: 

  • Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
  • 14 weeks company Paid Parental Leave for both parents.
  • Multi-dimensional wellbeing program that is run by our people for our people.
  • Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -   

As an Equal Opportunity Employer, we respect and seek to empower each individual, and support the diverse cultures, perspectives, skills, and experiences within our workforce.  

Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.

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