Level 2 Support Analyst

3 days ago


Perth, Australia HAYS Full time

Mining company located north of the river are seeking a Level 2 support analyst to join their tight-knit team.

**Your new company**
Is a mining company located North of the River that has sites all across WA.

**Your new role**
As the Level 2 Support Analyst you will be joining an ever-growing team of IT specialists, troubleshooting and supporting end-users in the Perth office and on site.
You will undertake the following duties:

- Onboarding and setting up new users
- Troubleshooting issues with laptops, desktops and phones
- Setting up audio-visual equipment - speakers, microphones, audio-visual boxes, TV's etc. for miscellaneous events
- Solving complex IT issues

**What you'll need to succeed**
- A degree or certification in Information Technology, or related field
- Strong communication and presentation skills
- A willingness to learn new skills on the job
- Excellent phone manner & troubleshooting skills
- Ability to work in a complex environment
- Experience working with Active Directory, including Azure AD
- Experience troubleshooting issues across MS Teams and M365
- Experience with MDM software and resolving issues across IOS devices
- Experience setting up audio-visual equipment would be ideal

**What you'll get in return**
- A 6-month contract
- Competitive hourly rate
- The potential to move into a permanent role or be extended (based on performance)
- Working within a supportive team environment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2752823


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