IT Support Analyst

2 days ago

Perth, Australia HNZ Global Full time

**IT Support Analyst**
- Perth
- Monday - Friday Roster
- Permanent Full Time Position

**The company**

PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.

We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.

**About the role**

We have an exciting opportunity for an IT Support Analyst to join our dynamic team.

**Responsibilities of the role include**:

- Support a variety of users with divergent needs and skill levels, translate user needs into viable solutions, accurately troubleshoot, and diagnose technology issues in a complex international networked environment.
- Proactive monitoring and response to all network infrastructure and services including daily backup management.
- Be actively involved in shaping the future of all things Microsoft 365.
- Collaboratively work with colleagues from across the globe on the developing PHI Digital Workplace
- Be actively involved in improving processes and updating documentation.
- Cybersecurity - Develop and support cybersecurity systems for all PHI APAC and EMEA users. Report any cybersecurity incidents or occurrences. Comply with any cybersecurity policies and procedures. Actively participate and take ownership in all cybersecurity activities.
- Other tasks as directed by the I Director, IT - APAC & EMEA.

**To be considered for this role, you will need**:

- Industry certifications, training or experience relevant to Microsoft technologies.
- Exposure to Cloud services, Office 365 and SharePoint Online developments.A high degree of knowledge and comfort with modern digital tools such as smartphones, tablets, device apps and Internet based services.
- **About you**:

- Excellent communications skills - particularly in regard to working with people remotely.
- Logical thinking and attention to detail.
- Strong troubleshooting skills.
- Time management skills.
- Team player attributes and ability to provide Level 1 and 2 IT helpdesk support.

The successful applicant will be required to reside in Perth, WA.

By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.

We offer an employee benefits package and access to a comprehensive wellbeing platform.

  • IT Support Analyst

    6 days ago

    Perth, Australia HNZ Global Full time

    **IT Support Analyst** PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER. - Based in Perth - Full time, permanent role - Work for a global helicopter services provider Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support...

  • Desktop Support Analyst

    3 days ago

    Perth, Australia HAYS Full time

    State government organisation is seeking a Desktop support Analyst for an ASAP start. **Your new company** Your new company is a State Government organisation seeking to find an experienced Desktop Support Analyst for an ASAP start. It is an initial 2-month contract. **Your new role** You will help with the delivery of physical support as required and...

  • IT Support Analyst

    2 days ago

    Perth, Australia AC3 Full time

    Must be located in WA - WFH mostly & Visit Client sites - ASAP start - **Join an expanding IT Services Provider growing its activity on the Western Australian market**: - **Long standing organisation with a young and passionate team**: - **Work mostly remotely and visit client sites from time to time**: - **$65,000+super per annum**: - **ASAP...

  • IT Support Analyst

    2 weeks ago

    Perth, Australia AC3 Full time

    Join an expanding organisation going through exponential growth - Get exposure to on-site client work and long term career opportunities - Long standing organisation with a young and passionate team **About the role** Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance,...

  • Desktop Support Analyst

    4 days ago

    Perth, Australia Georgiou Full time

    **Desktop Support Analyst** **Desktop Support Analyst** Due to continued growth ac_r_oss Australia, Georgiou is seeking an experienced Desktop Support Analyst to join our IT Team. For 45 years, Georgiou has grown to be a leading national building and civil engineering company and we pride ourselves on being 'the best people to work with'. The thing about...

  • IT Desktop Support Analyst

    1 week ago

    Perth, Australia INX Software Full time

    Be the go-to expert for desktop support, troubleshooting, and end-user te - Thrive in a collaborative, can-do IT team. - Be part of a supportive crew that loves solving problems. **About INX Software Pty Ltd** At INX Software Pty Ltd, our mission is to help customers Run Every Site Right. We build smart workforce management and logistics software that...

  • Support Analyst

    2 days ago

    East Perth, Australia Digital Resources Australia Full time

    Seeking an intermediate Support Analyst to join Data Analytics team in large tier 1 mining company. **Experience**: - 1-2 years’ experience working in a Service Delivery environment - Major incident management and response with relevant experience - Experience using ServiceNow as a ticketing management system - Experience with the automation and...

  • Level 2 Support Analyst

    2 days ago

    Perth, Australia HAYS Full time

    Mining company located north of the river are seeking a Level 2 support analyst to join their tight-knit team. **Your new company** Is a mining company located North of the River that has sites all across WA. **Your new role** As the Level 2 Support Analyst you will be joining an ever-growing team of IT specialists, troubleshooting and supporting end-users...

  • Reporting Analyst

    14 hours ago

    Perth, Western Australia Career Success Australia Full time

    If you're a Data Analyst student or graduate, you might be interested in applying for this Reporting Analyst Internship opportunity. You will work with a large range of data and liaise with Senior Reporting Analysts to extract, clean and analyse different data sets for sales, demographic and pricing data. Start your career today through this exciting...

  • IT Support Analyst

    2 days ago

    Perth Airport, Australia SGS Full time

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world. **Job Description** SGS is seeking an IT Support Analyst to join the team based...