IT Support Analyst

2 days ago

Perth, Australia AC3 Full time

Join an expanding organisation going through exponential growth
- Get exposure to on-site client work and long term career opportunities
- Long standing organisation with a young and passionate team

**About the role**

Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance, ensuring quality, and tackling IT issues with precision. From software and hardware to network systems, user administration, and provisioning, you’ll be the go-to expert, making every tech headache disappear.

Just a heads-up: you must be located in Perth and have a dependable car as your expertise will be needed for site visits.
- Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
- Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
- Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, Routers, Switches, Wi-Fi, etc.
- Adhere to SLAs with a strong customer focus

**Required Skills and Experience**
- 3+ years working in IT Support role
- Experience with ticketing systems, preferably ConnectWise
- Excellent customer service skills
- Very good communication skills, both written and verbal

**Benefits**
- $70,000 + Superannuation
- Genuine flexible work environment
- Opportunities for professional growth and development
- Varied engagements, environments, and clients
- Exciting and fun team culture

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