IT Support Analyst

6 days ago

Perth, Australia HNZ Global Full time

**IT Support Analyst**

PHI AVIATION: TRUSTED PARTNER. INDUSTRY LEADER.
- Based in Perth
- Full time, permanent role
- Work for a global helicopter services provider

Known industry-wide for our relentless pursuit of safe and reliable helicopter transportation, PHI takes on some of the most challenging assignments in aviation to deliver high quality support for energy providers, hospitals and air medical organizations and government.

Backed by a fleet of more than 200 helicopters and one of the most experienced teams in the industry, our helicopter operations stretch from North America to the offshore waters of Latin America, Africa, Australia, New Zealand, Southeast Asia and the Middle East.

We fly because it is our calling. Our reputation is built on being one of the safest helicopter operators anywhere in the world - with a safety record to back it up. Every flight we take is guided by our core values of Safe, Efficient, Quality, Service.

The Support Analyst assists the IT Service Delivery Manager - APAC & EMEA to develop, communicate and execute the company’s vision and strategic goals whilst supporting all PHI users.

**Key duties and responsibilities**:

- Be actively involved in shaping the future of all things Microsoft 365.
- Collaboratively work with colleagues from across the globe on the developing PHI Digital Workplace
- Be actively involved in improving processes and updating documentation.

**We are seeking applicants with the following experience and qualifications**:

- Industry certifications, training or experience relevant to Microsoft technologies.
- Exposure to Cloud services, Microsoft 365 and SharePoint Online developments.
- A high degree of knowledge and comfort with modern digital tools such as tablets, device apps and Internet based services.
- Excellent communications skills - particularly in regard to working with people remotely.
- Logical thinking, troubleshooting skills and attention to detail.
- Team player attributes and ability to provide Level 1 and 2 IT helpdesk support desirable.

Successful applicant will be required to reside in Perth.

By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences. In return for your service, we offer a generous employee benefits package and access to a comprehensive wellbeing platform that supports mental, physical, social, and financial wellness.

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