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Help Desk

2 weeks ago

Melbourne, Australia Conquest Personnel Pty Ltd Full time

**The Company**

Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.

**The Role**

This role is varied; Help Desk will be the primary focus and will be out in the field for a week at a time on a roster.

**Duties will include**
- Handle inbound and outbound calls in a professional manner
- Be able to resolve issues over the phone
- Accurately record client technical information and faults and raise any activities where required
- Be able to follow up and close cases
- Develop good relationships with merchants to instil confidence
- Participate in product training and share knowledge throughout the team
- Perform technical services, installations and relocations of machines
- Attend any service call-outs in a timely manner
- Liaise with technical team
- Maintain stock levels in van
- Provide technical assistance and support to resolve any issues
- Complete detailed service reports

**Skills and Experience**
- IT or Business Qualification or relevant certification desired
- Be able to provide a current open Victorian Driver's License
- Have the technical aptitude to problem solve
- Be able to work on a roster and be on call with flexibility
- Previous customer service skills and excellent knowledge of computer management systems
- Exceptional computer skills