IT Help Desk Support

4 days ago

Melbourne, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

IT Help Desk Support

Are you passionate about technology and looking to take the next step in your IT career?

At Central Cleaning Supplies (CCS), we're expanding our IT team and seeking a proactive and solutions-focused Help Desk Support professional to join us.

As one of Australia's largest distributors of cleaning materials, chemicals, hygiene solutions, and equipment, CCS has proudly supported the professional, commercial, industrial, and domestic cleaning industry for over 30 years. Our success is built on customising solutions that deliver true commercial value for our clients, and our mission is to continue expanding nationally to provide exceptional service at the most competitive cost.

In this role, your IT expertise will directly support both staff and customers, ensuring they receive the highest standard of service and contributing to our ongoing business success.

Key Responsibilities and selection criteria:

Provide Level 1–2 technical support to end-users in person, over the phone, and via email.

  • Install, configure, and maintain hardware, software, and related systems.
  • Troubleshoot and resolve technical issues, escalating when necessary.
  • Assist with maintaining network infrastructure and ensuring reliable connectivity.
  • Perform routine system backups and implement cybersecurity measures.
  • Accurately document IT processes, procedures, and inventory.
  • Keep up to date with industry developments and emerging technologies.
  • Support EDI/data integration processes.
  • Develop ad hoc reports from SQL databases using a variety of tools.

Experience Required:

  • Previous Level 1 or 2 Help Desk experience.
  • Strong skills in hardware, software, and network troubleshooting.
  • Understanding of IT security protocols and data protection practices.
  • Excellent communication and problem-solving abilities.
  • Hands-on experience resolving technical issues in a professional environment.
  • Ability to prioritise and manage multiple tasks in a fast-paced setting.

Why Join us?

At CCS, you'll be part of a supportive team in a growing national business. You'll gain exposure to a wide variety of technologies and be encouraged to develop your skills and career in IT.

How to Apply?

If this sounds like the job for you, please apply now by submitting your CV and a covering letter, in Word format, addressing the selection criteria.

**Must have permanent residence status.

Please note we only accept individual applications, no CVs from recruitment agencies please.

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