
Help Desk
3 days ago
**The Company**
Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.
**The Role**
This role is varied; Help Desk will be the primary focus and you will also be out in the field for a week at a time on a rotating roster.
**Duties will include**
- Handle inbound and outbound calls in a professional manner
- Be able to resolve issues over the phone
- Accurately record client technical information and faults and raise any activities where required
- Be able to follow up and close cases
- Develop good relationships with merchants to instil confidence
- Participate in product training and share knowledge throughout the team
- Perform technical services, installations and relocations of machines
- Attend any service call-outs in a timely manner
- Liaise with technical team
- Maintain stock levels in van
- Provide technical assistance and support to resolve any issues
- Complete detailed service reports
**Initial training will be provided from the company's South East based head office for 1-2 weeks**
**Skills and Experience**
- Customer service background - Do you love talking to people?
- You like working with technology and using your hands
- Be able to provide a current open Victorian Driver's License
- Have the technical aptitude to problem solve
- Be able to work on a roster and be on call with flexibility
- Knowledge of computer management systems
- Exceptional computer skills
-
Help Desk Manager
3 days ago
Melbourne, Australia Compass Group Australia Full time**_Join the opening team at the New Footscray hospital._**: - **_Full time, on-site role._**: - **_Supportive team making a big impact._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on...
-
Help Desk Analyst
1 week ago
Melbourne, Australia Corrs Chambers Westgarth Full time492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...
-
Help Desk Officer
1 week ago
Melbourne, Australia JBS Australia Full timeJBS Australia is Australia’s largest and most respected meat and food processor. The Company has a strong portfolio of leading beef, lamb, pork, and value-added branded products. In our Corporate Office we drive and foster the JBS culture of excellence and believe success is achieved through hard work. JBS can provide you with more than a job, it can...
-
Help Desk Team Lead
1 week ago
Melbourne, Australia John Holland Full timeMelbourne, VIC, AU, 3000**About John Holland**: At John Holland, our purpose is simple, we transform lives with everything we do. We’ve always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. That’s our difference. Deep experience and capability with a genuine care about creating...
-
Help Desk Support
7 days ago
Melbourne, Australia Lockheed Martin Australia Full timeVic, Melbourne - Information Technology - 16924BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are...
-
Help Desk Technician
3 days ago
Melbourne, Victoria, Australia Buscojobs Full timeInitial2.5 month contract engagementGeelong officesImmediate StartAbout the company :Green Light is one of Australia's most successful and fastest-growing IT services businesses.We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.About the...
-
Help Desk Professional
20 hours ago
Melbourne, Victoria, Australia beBeeCustomerSupport Full time $40,000 - $60,000Easy Employer is a premier all-in-one rostering and payroll platform serving Australia and New Zealand. Our friendly, fun, and inclusive work environment values compassion, inclusion, and trust.We simplify work and enhance business operations with our dedicated Australian team. Headquartered in Australia, we serve clients nationwide and in New Zealand,...
-
Help Desk Professional
20 hours ago
Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $110,000Job OpportunityWe are seeking a skilled professional to fill the role of Service Desk Analyst and provide high-quality support services.Deliver exceptional customer service by accurately logging, triaging, tracking, and resolving incidents, service requests, and problems via phone, email, and walk-ups.Respond to, research, analyze, and resolve customer...
-
IT Help Desk Support Analyst
1 week ago
Melbourne, Australia BGIS Full timeThe purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users. Using a flexible and adaptable approach the responsibilities include: - Managing the life cycle of all service tickets/incidents - Providing first-level triage and problem resolution - Ensuring all tickets escalated within agreed target timeframes -...
-
Help Desk Technical Specialist
20 hours ago
Melbourne, Victoria, Australia beBeeEngineer Full time $90,000 - $120,000Are you looking for a challenging role that combines technical expertise with excellent customer service skills? We have an exciting opportunity for an IT Services Desk Engineer to join our team.This is a hybrid role that requires flexibility to work from home on certain days and provides the opportunity to support our customers across a wide variety of...