Help Desk
3 days ago
**The Company**
Family-owned business, who are very successful in their field of technology. They are a wonderful growing business who are supportive and provide a great culture. They also have good mentors who are able to train their new staff.
**The Role**
This role is varied; Help Desk will be the primary focus and you will also be out in the field for a week at a time on a rotating roster.
**Duties will include**
- Handle inbound and outbound calls in a professional manner
- Be able to resolve issues over the phone
- Accurately record client technical information and faults and raise any activities where required
- Be able to follow up and close cases
- Develop good relationships with merchants to instil confidence
- Participate in product training and share knowledge throughout the team
- Perform technical services, installations and relocations of machines
- Attend any service call-outs in a timely manner
- Liaise with technical team
- Maintain stock levels in van
- Provide technical assistance and support to resolve any issues
- Complete detailed service reports
**Initial training will be provided from the company's South East based head office for 1-2 weeks**
**Skills and Experience**
- Customer service background - Do you love talking to people?
- You like working with technology and using your hands
- Be able to provide a current open Victorian Driver's License
- Have the technical aptitude to problem solve
- Be able to work on a roster and be on call with flexibility
- Knowledge of computer management systems
- Exceptional computer skills
-
Help Desk Analyst
2 weeks ago
Melbourne, Australia Corrs Chambers Westgarth Full time492512 Melbourne Technology Full time VIEW FAVOURITES Join Corrs Chambers Westgarth, Australia's leading independent law firm. The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM...
-
Help Desk Support
1 day ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest, private construction groups, seeking a driven and enthusiastic Helpdesk person to join their team. **The Company** Our client is a one of Australia's largest, most established, private construction company looking for your brilliant skill as a Help Desk Support Operator in Southbank. If you're a self-motivated...
-
IT Help Desk Support
2 weeks ago
Melbourne, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per yearIT Help Desk SupportAre you passionate about technology and looking to take the next step in your IT career? At Central Cleaning Supplies (CCS), we're expanding our IT team and seeking a proactive and solutions-focused Help Desk Support professional to join us.As one of Australia's largest distributors of cleaning materials, chemicals, hygiene solutions,...
-
Help Desk Support
1 week ago
Melbourne, Australia Lockheed Martin Australia Full timeVic, Melbourne - Information Technology - 16924BR **About us**: - At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are...
-
IT Help Desk Support Analyst
2 weeks ago
Melbourne, Australia BGIS Full timeThe purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users. Using a flexible and adaptable approach the responsibilities include: - Managing the life cycle of all service tickets/incidents - Providing first-level triage and problem resolution - Ensuring all tickets escalated within agreed target timeframes -...
-
Senior Analyst Help Desk
3 days ago
Melbourne, Victoria, Australia Uniting Vic Full time $71,000 - $79,000 per yearPermanent full time opportunityBased in Melbourne's CBD with hybrid work arrangementsBe part of a purpose-driven organisation making meaningful social impactYour new roleAs part of our ICT Help Desk team, you'll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will...
-
Melbourne, Australia Pan Asia Full timeRole : Service desk Duration : 6 months and renewable contract Client: IT Location: Melbourne Australia **Service desk analyst responsibilities include the following**: Analysing and evaluating software and IT systems Answering incoming IT questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades...
-
Account Manager
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per yearThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Account Manager
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Account Manager
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per yearThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
