Help Desk Analyst

1 day ago


Melbourne, Australia Corrs Chambers Westgarth Full time

492512
Melbourne
Technology
Full time
VIEW FAVOURITES

Join Corrs Chambers Westgarth, Australia's leading independent law firm.

The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficient support, proactively processing technology incidents and requests through our ITSM system, identify/investigate problems, update incident tickets, increase customer satisfaction and maintain and improve service levels.

At Corrs, we help you achieve your ambition - at every stage of your career.

**Key responsibilities**:
Maintains ownership of all incidents throughout their life cycle by monitoring and coordinating to ensure timely and effective resolution, with a goal of the customers’ satisfaction
Is the first point of contact for communications between the business and Technology (including third party suppliers)
Escalation of all faults and outages affecting the delivery of Technology services to the business and the regular communication of incident status to customers
Participates and contributes to an effective team environment by actively working with fellow members to achieve team goals, standards and Service Levels Agreements
Assist with the creation and maintenance of the Help Desk process and procedure documentation, to ensure the information is relevant, accurate, and current in support of ongoing continuous improvement
Involvement in the after hours support rotating schedule
The Help Desk Analyst will work closely with the National Technology team to ensure all incidents are resolved within agreed time
Other key relationships for this role include external vendors and suppliers of goods to Corrs

**Required skills, attributes & qualifications**:
Strong customer focus with a positive and proactive approach to customer satisfaction
A strong team player at all levels
Ability to think laterally and to develop creative solutions to issues
Willing to perform out of hours work as required.
Help desk experience is preferred
Professional services experience is desirable

**About us**:
Corrs Chambers Westgarth is Australia’s leading independent law firm. We provide exceptional legal services across the full spectrum of matters, including major transactions, projects and significant disputes, offering strategic advice on our clients’ most challenging issues.

Why Corrs?
We pride ourselves on meeting our clients needs in a culture characterised by excellence, commitment, collaboration and respect. Our policies, practices and behaviours foster a safe and inclusive workplace, and we focus on creating opportunities and supporting a diverse workforce.

Flexible working as standard - we’ve established flexibility as standard business practice and an option for all our people.
Bonus leave - an additional week of leave each year (5 weeks annual leave in total)
Wellbeing program -We support the wellbeing of our people across areas including resilience, mental health, mindfulness, personal development, physical health and self-care.
Diversity and Inclusion - This is a key area of focus for the firm. We set meaningful goals to improve diversity and an inclusive culture in which all employees feel supported and valued.
Responsible business approach - we are a member of the United Nations Global Compact, and are committed to promoting and respecting human rights, supporting the Compact’s Ten Principles on human rights, labour, environment and anti-corruption, and the UN’s Sustainable Development Goals. We are also a member of AusLSA, which works to promote and increase sustainable practices across the legal sector.
Learning and development opportunities - including our Australian-first international study scholarship, our national training program and our mentoring program

For more information, see our website



  • Melbourne, Australia BGIS Full time

    The purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users. Using a flexible and adaptable approach the responsibilities include: - Managing the life cycle of all service tickets/incidents - Providing first-level triage and problem resolution - Ensuring all tickets escalated within agreed target timeframes -...

  • Help Desk Specialist

    2 weeks ago


    Melbourne, Victoria, Australia beBeeExpert Full time $79,122 - $87,499

    Job DescriptionProvide Level 1 Help Desk SupportWe are seeking an experienced Service Desk Analyst to join our team. As a key member of our service desk, you will provide level 1 helpdesk support for systems, network, and equipment related issues.Key Responsibilities:Ensure all incident and request tickets are accurately logged and managed efficiently to...


  • Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

    Job TitleService Desk AnalystJob DescriptionThis is an exciting opportunity for a skilled Service Desk Analyst to join our organization. As a key member of the IT team, you will be responsible for providing support and assistance to end-users of ICT systems.The successful candidate will have solid knowledge of SCCM 2012 and Windows 10, as well as technical...


  • Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Full time Organisation: Forensicare **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15841 - Full-time Administration Grade 3 - Based at the Thomas Embling Hospital in Fairfield - A culture where people care **Job location** Forensicare is the statutory agency responsible for the provision...

  • IT Help Desk Officer

    2 weeks ago


    Melbourne, Australia Forensicare Full time

    Location: Melbourne Job type: Full time Organisation: Forensicare **Salary**: Salary not specified Occupation: IT and Telecommunications Reference: 15954 - Full-time Administration Grade 3 - Salary $77,454 plus 10.5% Super and Annual retention and training payments - Based at the Thomas Embling Hospital in Fairfield - A culture where people care **Job...


  • Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...


  • Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...


  • Melbourne, Victoria, Australia Tradie Support Services Full time

    **Help Desk & SaaS Administration Assistant****Position Overview**:We are seeking an experienced and dedicated Help Desk & SaaS Administration Assistant to join our dynamic team in Eltham.If you have a proven track record of delivering exceptional client support in a SaaS environment and are eager to contribute to our mission of outstanding service, we want...


  • Melbourne, Australia Optus Full time

    **Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...

  • Help Desk Specialist

    2 weeks ago


    Melbourne, Victoria, Australia beBeeNetwork Full time $18,000 - $20,000

    Job Description:Service Desk Analysts provide technical assistance to resolve issues and queries. They work with computer networks, hardware and software to troubleshoot problems.Main Responsibilities:Software Installation: Install software as required by users.IT Support: Escalate complex IT support cases to senior team members.Documentation: Maintain...