Service Desk/it Support/it Help Desk- Melbourne

1 week ago

Melbourne, Australia Pan Asia Full time

Role : Service desk

Duration : 6 months and renewable contract

Client: IT

Location: Melbourne Australia

**Service desk analyst responsibilities include the following**:
Analysing and evaluating software and IT systems

Answering incoming IT questions from clients and staff in person, over the phone or remotely

Performing system installations, upgrades and maintenance procedures to prevent service outages.

Creating FAQ materials and training manuals for end users to access easily.

Keeping service desk records up to date

Making suggestions to improve IT performance and avoid future issues.

Coordinating with internal divisions to ensure that the company is meeting IT requirements.

Keeping up with technological developments

**Required qualifications include the following**:
An associate or bachelor's degree in computer science, information systems or a related field

A minimum of two years’ experience working in end-user support and IT performance analysis role

Comprehensive and up-to-date understanding of computer hardware and software

Proficiency with task management and customer relationship management software

Outstanding analytical and problem-solving abilities

Advanced interpersonal, communication and teamwork abilities

Excellent time-management and organisational skills

**Sanjeev Kumar**

**Pan Asia Resources Pte Ltd.,**
3, Shenton Way, #22-01, Shenton House,
Singapore - 068805
Phone : +65-31252375
Australian Phone no: + 61-288800447

WhatsApp no: +91-9354413193, 91-7303605631

**Job Type**: Contract

**Salary**: $200.00 - $240.00 per day

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Melbourne, VIC (required)

Ability to Relocate:

- Melbourne, VIC: Relocate before starting work (required)

Work Location: In person

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