Senior Analyst Help Desk
2 days ago
- Permanent full time opportunity
- Based in Melbourne's CBD with hybrid work arrangements
- Be part of a purpose-driven organisation making meaningful social impact
As part of our ICT Help Desk team, you'll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will provide expert technical support and troubleshooting to enable seamless technology operations for our sites across Victoria and Tasmania. You will respond to queries from Uniting's workforce via phone, email and face to face at sites, monitor queues and escalate tickets where appropriate.
Benefits of working at UnitingOur work isn't easy, but it matters. Work with people who care as much as you.
In addition to a salary of $71k - $79k + super, you can access the following.
- Flexibility with hybrid work arrangements
- Ability to increase your take-home pay with access to $15,900 in salary packaging benefits
- An extra 17.5% on top of your fortnightly pay when you take paid annual leave
- Up to 10 weeks paid parental leave for primary caregivers (4 for secondary)
- Enjoy 25% off at Uniting Op Shops
- Access training an development opportunities to help you grow
You will bring with you:
- Previous experience working as part of a help desk team using ITIL processes and compatible technologies to maintain service support excellence
- Experience in providing services within diverse geographical region to a large service organisation
- Demonstrated experience in engaging with ICT and other professionals
- Working knowledge of O365 applications
- Strong analytical and problem solving capabilities
View the position description here
How to applyClick APPLY to submit your interest.
If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.
For any questions, please reach out to Daniel Failla, ICT Service Delivery Manager at to arrange a chat.
About UnitingAt Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.
Visit us:
Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a 'child safe' organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.
Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.
-
Senior Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Brennan Full time $80,000 - $120,000 per yearBrennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...
-
Senior Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per yearBrennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year**Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...
-
Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia North Star Partners Full time $90,000 - $120,000 per yearOur client, a leading global financial services firm is seeking an IT Service Desk Analyst to join their Melbourne office. The IT team plays a critical role in supporting staff and advisors, ensuring that end users have reliable access to the technology and systems they need.The Service Desk provides first and second level IT support across the business....
-
APS4 Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Comcare Full time $60,000 - $80,000 per yearOverview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Technology Service Desk unit within TAIM provides a responsive and respectful frontline...
-
Service Desk Analyst
4 days ago
Melbourne, Victoria, Australia Kinetic Full time $60,000 - $120,000 per yearAbout The RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in Kinetic's service desk...
-
IT Help Desk Support
2 weeks ago
Melbourne, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per yearIT Help Desk SupportAre you passionate about technology and looking to take the next step in your IT career? At Central Cleaning Supplies (CCS), we're expanding our IT team and seeking a proactive and solutions-focused Help Desk Support professional to join us.As one of Australia's largest distributors of cleaning materials, chemicals, hygiene solutions,...
-
Service Desk Analyst
1 week ago
Melbourne, Victoria, Australia Limelight People Full time $60,000 - $90,000 per yearWe're looking for a motivated Service Desk Analyst to join a fast-paced, customer-focused technology team. This role is the first point of contact for technology support, ensuring staff and partners receive seamless, high-quality service. About the role: As a Service Desk Analyst, you'll provide first and second level technical support, resolve incidents,...
-
Senior Account Manager
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Senior Account Manager
2 weeks ago
Melbourne, Victoria, Australia The Trade Desk Full time $80,000 - $120,000 per yearThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
