Senior Analyst Help Desk

3 days ago


Melbourne, Victoria, Australia Uniting Vic Full time $71,000 - $79,000 per year
  • Permanent full time opportunity
  • Based in Melbourne's CBD with hybrid work arrangements
  • Be part of a purpose-driven organisation making meaningful social impact
Your new role

As part of our ICT Help Desk team, you'll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will provide expert technical support and troubleshooting to enable seamless technology operations for our sites across Victoria and Tasmania. You will respond to queries from Uniting's workforce via phone, email and face to face at sites, monitor queues and escalate tickets where appropriate.

Benefits of working at Uniting

Our work isn't easy, but it matters. Work with people who care as much as you.

In addition to a salary of $71k - $79k + super, you can access the following.

  • Flexibility with hybrid work arrangements
  • Ability to increase your take-home pay with access to $15,900 in salary packaging benefits
  • An extra 17.5% on top of your fortnightly pay when you take paid annual leave
  • Up to 10 weeks paid parental leave for primary caregivers (4 for secondary)
  • Enjoy 25% off at Uniting Op Shops
  • Access training an development opportunities to help you grow
Your skills and experience

You will bring with you:

  • Previous experience working as part of a help desk team using ITIL processes and compatible technologies to maintain service support excellence
  • Experience in providing services within diverse geographical region to a large service organisation
  • Demonstrated experience in engaging with ICT and other professionals
  • Working knowledge of O365 applications
  • Strong analytical and problem solving capabilities

View the position description here

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, please reach out to Daniel Failla, ICT Service Delivery Manager at to arrange a chat.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us:

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a 'child safe' organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.



  • Melbourne, Victoria, Australia Brennan Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...


  • Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Centorrino Technologies provided pay range. This range is provided by Centorrino Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay A$60,000.00/yr - A$65,000.00/yr Join Centorrino Technologies: Innovate, Grow, and Thrive with Us At Centorrino Technologies (CT), we're more...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Centorrino Technologies provided pay range. This range is provided by Centorrino Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base payA$60,000.00/yr - A$65,000.00/yrJoin Centorrino Technologies: Innovate, Grow, and Thrive with Us At Centorrino Technologies (CT), we're more than just...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Victoria, Australia GPC Asia Pacific Full time

    OverviewService Desk Analyst - GPC Asia Pacific - Full TimeJoin to apply for the Service Desk Analyst - GPC Asia Pacific - Full Time role at GPC Asia Pacific.This role involves working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.ResponsibilitiesEnsure IT Services are supported and maintained.Provide...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Victoria, Australia GPC Asia Pacific Full time

    OverviewService Desk Analyst - GPC Asia Pacific - Full TimeJoin to apply for the Service Desk Analyst - GPC Asia Pacific - Full Time role at GPC Asia Pacific.This role involves working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.ResponsibilitiesEnsure IT Services are supported and maintained.Provide...


  • Melbourne, Victoria, Australia Brandbank Group Full time

    Join to apply for the IT Service Desk Analyst role at Brandbank Group.An exciting opportunity has arisen for a Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and...


  • Melbourne, Victoria, Australia Brandbank Group Full time

    Join to apply for the IT Service Desk Analyst role at Brandbank Group.An exciting opportunity has arisen for a Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and...


  • Melbourne, Victoria, Australia North Star Partners Full time $90,000 - $120,000 per year

    Our client, a leading global financial services firm is seeking an IT Service Desk Analyst to join their Melbourne office. The IT team plays a critical role in supporting staff and advisors, ensuring that end users have reliable access to the technology and systems they need.The Service Desk provides first and second level IT support across the business....