IT Help Desk Support Analyst

1 week ago

Melbourne, Australia BGIS Full time

The purpose of the **IT Help Desk Support Analyst **is to provide excellent customer service to BGIS users.

Using a flexible and adaptable approach the responsibilities include:

- Managing the life cycle of all service tickets/incidents
- Providing first-level triage and problem resolution
- Ensuring all tickets escalated within agreed target timeframes
- Maintaining and updating Service Desk documentation, records, and procedures
- Completing initial categorisation, type and prioritisation of service requests ensuring enough detail within the ticket is provided
- Actively participating as a member of the Team for the purposes of delivering optimum technology solutions to BGIS customers

**Skills and Experience**
- Exceptional customer service and communication skills both verbal and written
- Relevant experience providing IT support in a Service Desk environment
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

**Benefits**
BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program

**Culture**
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.
BGIS has over 7000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.

Our organisation manages more than 30,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

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