Customer Service Consultant

1 week ago

Burwood, Australia Chandler Personnel Full time

Our client is a growing, privately owned medical laboratory that specialises in the area of functional health and wellbeing pathology testing. Our experienced clinical and scientific staff are pioneers in the industry of functional medicine and are proactively involved in the introduction of new and advanced pathology testing within Australasia.

The **Customer Service Consultants** play a valuable role in providing exceptional service to Patients and Referring Practitioners in an inbound contact centre setting. This is a great position with the opportunity to develop your knowledge and expand your skills within our growing company.

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- Certificate III in Customer Engagement or equivalent experience, gained in an inbound contact center environment.
- Minimum 40WPM with high accuracy in data entry with Administration and data entry experience.
- Outstanding interpersonal and communication skills (both verbal and written).
- Empathy, understanding, and patience.
- Mature attitude with sensitivity to the confidential nature of Patient information.
- Strong sense of teamwork.
- A can-do attitude
- Work in a fast-paced environment
- Basic Experience in Zendesk ticketing system - if anything
- Answering inbound calls

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This is a Full-time role working Monday to Friday between the hours of 9am and 5pm.

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