Functional Consultant
6 days ago
**NetSuite Functional Consultant**
Next Technik is a high growth SaaS business on the NetSuite ERP Platform. With growth comes opportunity, challenge and success.
Join our global team of innovators and doers. We are passionate about creating software that changes the way field service management is done around the globe. We are a diverse collective of thinkers committed to our work and to the team we've created.
Due to our high growth we open vacancy's around the world; Melbourne, Sydney, Queensland, Denver USA, London UK.
**NetSuite Functional Consultant**
A Functional Consultant is responsible for understanding and managing the delivery of the NextService solution to our customers. They own the customer relationship through the deployment phase, work closely with the customer to ensure the NextService solution meets their needs, and coordinate with technical consultants and their deployment lead to ensure the project is delivered on time, within budget, with exceptional customer service.
We are looking for an experienced NetSuite Functional Consultant with a passion for technology to work closely with customers to implement, document, configure, train, customise and support Next Technik products built on the NetSuite business platform.
**Goals**:
- Deployments are launched on time (according to the agreed upon milestones) and within budget.
- Positive and and healthy working relationships are formed with every customer you launch.
- You work harmoniously with technical consultants to successfully deliver deployments.
- Customer’s requirements are gathered and intimately understood, and used to ensure we deliver value to their business.
- We coordinate closely with the customer’s Netsuite implementation team to ensure the success of both deployments.
**Responsibilities**:
- Regularly attend and participate in the Deployment Team Rituals.
- Commit to an in-depth understanding of the customer’s business requirements, and provide the best possible solution.
- Utilise your internal support network to deliver on deployments — ask for help within your local team, the global Deployments team, and the wider business when you need it.
- Follow all documented processes for your team and the wider business in good faith.
**Customer Relationship**:
- Make a good first impression and own the customer relationship throughout the deployment phase. You’re the first face they see once they become a customer, so the building of trust and tone for their ongoing relationship with NextTechnik with you.
- Set and manage expectations on an ongoing basis — ensure the customer has a solid understanding of the scope and expected timeline.
Why Next Technik?
- Salary package be in-line with experience and previous track record and designed to attract the best and brightest in the market.
- Rapidly growing and expanding company in Australia and Internationally
- Exciting career opportunities
- Fast paced in a collaborative team environment
- Clear and transparent communication
- We Care about the customer experience
If you are looking for a new challenge with career advancement opportunities in rapidly growing business then this is the role for you. We look forward to your CV.
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