Customer Experience Consultant

2 weeks ago

Burwood, Australia TSA Group Full time

Company Description

We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers affected by the recent major weather event. You will be the voice representing our insurance partner, IAG, resolving major property damage claims as a result of the natural disaster.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience as you support the end to end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**Job Description**:
**An overview of the role;**
- Work from home flexibility
- Work 5 days per week, between Monday - Sunday, on a rotating roster 6am - 5pm (Penalty rates apply)
- Full time paid training
- Healthy work/life balance
- Must have stable internet connect with appropriate home office set up

**How you will do it?**
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
- Liaise with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process

**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- A love for learning new things

**Why work with us?**
- Work in a fun, friendly and supportive (virtual) team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Career progression; work your way up and across the business

**Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Experience Consultant

    2 weeks ago

    Burwood, Australia TSA Group Full time

    Company Description We are looking for Customer Experience Consultants to join our team, assisting New Zealand customers affected by the recent major weather event. You will be the voice representing our insurance partner, IAG, resolving major property damage claims as a result of the natural disaster. This role offers you the ability to build strong...

  • Customer Service Consultant

    3 days ago

    Burwood, Australia Chandler Personnel Full time

    Our client is a growing, privately owned medical laboratory that specialises in the area of functional health and wellbeing pathology testing. Our experienced clinical and scientific staff are pioneers in the industry of functional medicine and are proactively involved in the introduction of new and advanced pathology testing within Australasia. The...

  • Customer Service Consultant

    1 week ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...

  • Customer Service Consultant

    2 weeks ago

    Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are...

  • Iag Inbound Customer Experience Consultant

    1 week ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...

  • Iag Inbound Customer Experience Consultant

    2 weeks ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...

  • Iag Inbound Customer Experience Consultant

    6 days ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...

  • Customer Sales Consultant Burwood Westfield

    4 days ago

    Burwood, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Functional Consultant

    17 hours ago

    Burwood, Australia Next Technik, Inc. Full time

    **NetSuite Functional Consultant** Next Technik is a high growth SaaS business on the NetSuite ERP Platform. With growth comes opportunity, challenge and success. Join our global team of innovators and doers. We are passionate about creating software that changes the way field service management is done around the globe. We are a diverse collective of...

  • Support Consultant

    17 hours ago

    Burwood, Australia Next Technik, Inc. Full time

    **About the Role** We are looking for an experienced **NetSuite Support Consultant** with a passion for technology and developing customer relationships that promote retention and loyalty. You will be smart, motivated, passionate about technology and want to grow with the team. Based in Denver, everyone that works for Next Technik is very 'can do' and shares...