Digital Service Delivery Manager

23 hours ago


Sydney Central Business District, Australia HAYS Full time

6mo contract (extension), Gov Org., Hybrid Work Mode, $755pd+super

**Your new company**
This Government Agency is currently looking for a Digital Service Delivery Manager to join them on a 6 month contract role with a high possibility of extension. They have office in Parramatta/Sydney CBD and they offer hybrid work mode - 2 days in the office. In this position, you will be focusing on coordinating and leading incident management for the organization’s digital assets.

**Your new role**
As a Digital Service Delivery Manager, you will be experienced in leading incident management and provide strategy delivery and solutions to incidents in the digital operation environment across the organization. You will also be leading a team of BAU resources and vendor developers in triaging and supporting required operational ceremonies and ensure all customer requests and issues are addressed in a timely manner in accordance with set protocols and SLAs. You will be experienced in liaising with vendor and stakeholders internally and externally.

**What you'll need to succeed**
- Experienced in Incident Management with Minimum of 5 years exp. in managing a large-scale software operations functions
- Experienced in Strategy Delivery and providing solutions to incidents
- Experience in production support of large-scale Digital platform
- Experienced in leading and mentoring a team
- Experienced in Vendor Management - liaising and managing IT Industry vendors
- Excellent Communication and Negotiation Skills
- Must be an Australian Citizen or Permanent Resident

**What you'll get in return**
- 6 months contract with a Government Agency with a high possibility of extension
- $755pd + Super
- Hybrid work mode: 3 days WFH
- Flexible office location: CBD or Parramatta

**What you need to do now**

**LHS 297508** #2764015



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