
Digital Product Owner
10 hours ago
Bring your Product Owner skills to support Digital Space of iCare.
- Permanent, Fulltime position, Sydney CBD location
- Primarily office-based role (Kent Street/ Paramatta) with flexible working available
**About the Role**
The Product Owner acts as the voice of the customer and will lead agile squads responsible for uplifting icare’s Digital platforms ensuring that it both meets the needs of the business and provides a best-in-class experience for our customers.
**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program
**Duties**
It’s an exciting time at icare where no two days are the same; as a **Digital Product Owner** you will:
- The Product Owner role bridges the gap between the customer, the business and technical teams focusing on the delivery of tangible product features to meet the needs of customers and the business and address problem statements.
- The Product Owner will be accountable to prioritise and make tough decisions on what work should be done and more importantly what should not. They are accountable to identify, prioritise and deliver on optimisation opportunities of the Digital platforms.
- Ensures close collaboration with the business and technical stakeholders to develop and document user stories.
- Works cross functionally across the digital organization specially customer experience to
- ensure that the voice of the customer is incorporated into the product design.
- Define customer needs and ensure the associated features meet those needs.
- Deliver best-in-call digital customer experiences, bringing important expertise, skills and knowledge across Product strategy & digital experience roadmaps, dealing with backlogs, and improving self-service through digital solutions
- Provide business context, vision and articulate the business value (user story level).
- Articulate the user stories and acceptance criteria (with support from SMEs and BAs where needed).
- Co-facilitate sprint reviews/showcases with Scrum master (SPO communicates achievement of sprint goals/user stories, demonstrates the functionality and seeks feedback).
**Skills & Experience**
- 6 plus years of experience preferably in large complex organisations.
- Agile experience in the role of product owner, embracing the agile mindset.
- Preferred experience in insurance claims business context (preferably in a Personal Injury/ workers insurance).
- Well-developed coordination skills combined with a sound understanding of project management techniques.
- Previous experience within one or more of the following: Service design, CX design or Business Analysis.
- Understanding and experience in one or more of the following system technologies: Customer Relationship Management (Salesforce), Digital (Sitecore), and/or document management.
- Understanding of emerging technologies, data, analytics and reporting and what constitutes good practice in a claims environment.
- Has technical product knowledge or specific domain expertise.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- A broad range of experience in leading design initiatives & process improvements with a specific focus on customer experience.
**Culture**
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.
**About the Company**
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.
-
Product Owner
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeProduct Owner needed for Digital Transformation projects for 6 months in State Govt. agency. WFH Hybrid role. **Your new company** *** An exciting opportunity exists for an experienced Product Owner to join a State Government agency based in Parramatta. You'll help transform the early childhood education sector across NSW communities. This role will be for...
-
Product Owner
4 days ago
Sydney Central Business District, Australia HAYS Full timeProduct Owner needed for digital projects for 12 months in Financial institution. WFH Hybrid role. **Your new company** An exciting opportunity exists for an experienced Product Owner to work on a Digital Transformation project for 12 months in a large Financial Institution located in Sydney CBD. WFH hybrid role (3 days in the office, 2 days from...
-
Executive Product Owner
1 week ago
Sydney Central Business District, Australia Commonwealth Bank Full time**Your Business** Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers. We currently have a number...
-
Senior Product Owner
7 days ago
Sydney, New South Wales, Australia 6AM Digital Full time $120,000 - $180,000 per yearWe're partnering with a Sydney-based software consultancy known for delivering high-impact projects for startups and established brands alike. With a tight-knit team of around 25 people, they move fast, value collaboration, and create space for their people to make a real difference.About the roleAs Senior Product Owner, you'll lead the product vision across...
-
Digital Product Owner
4 days ago
Sydney, New South Wales, Australia Software At Scale Full time $120,000 - $180,000 per yearOur 'black belt' specialists are leaders in their domains: digital champions, delivery-focused experts, top-tier security professionals, AI thought leaders, and engineering best practice advocates.With a global presence and local expertise, we deliver innovative solutions without compromising on quality. Our multidisciplinary teams provide tailored expertise...
-
Digital Product Owner
2 days ago
Sydney, Australia Hardie Grant Full timeHardie Grant Publishing has a reputation for originality and innovation. We currently have an exciting opportunity for a digital product owner to join our business to manage our digital infrastructure including website, bibliographic databases, title management and data analytics tools. As the digital product owner, you will act as the lead contact for all...
-
Digital Product Owner
4 days ago
Sydney, Australia Bupa Full time**Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...
-
Digital Product Owner
1 week ago
Sydney, Australia IAG New Zealand Full timeHave meaningful impact as a **Digital Product Owner.** Join the largest insurance group in Australia and New Zealand. **YOUR ROLE** Join IAG as a Digital Product Owner and play a pivotal role in shaping and delivering strategic digital initiatives. Lead a matrix team in driving the transformation of the claims portfolio, including rolling out a new system...
-
Digital Product Owner
2 weeks ago
Sydney, Australia Insurance Australia Group Full timeCreate an impact as a Digital Product Owner **Your Role** Are you ready to lead and drive digital transformation within Direct Insurance Australia? We're looking for an experienced Digital Product Owner to head up a matrix team, delivering key digital strategic initiatives that will shape the future of our business and enhance customer experiences. You...
-
Digital Product Owner
2 days ago
Sydney, Australia Koala Full timeKoala’s mission is to deliver better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good, we are changing the way people buy and enjoy furniture to create happier, healthier habitats for people and the planet. The next...