Key Account Manager

**What to Expect**
The Key Account Manager will be responsible for increasing sales to Public Sector customers in Australia and New Zealand. You will also be responsible for establishing new and maintaining existing relationships to drive repeat sales with these clients, as well as managing the full end-to-end customer journey. You will closely collaborate with other Enterprise Account Managers as well as across other portfolios to identify new opportunities within our Charging or Energy and HQ business sales and delivery leadership to drive repeat business and to chart a path for Tesla to become the preferred EV OEM. In addition you will work with Government Relations and Legal teams to ensure Tesla remains compliant and performs according to contractual obligations.

**What You’ll Do**
- Actively partner with the Regional Enterprise Sales Manager to develop a cohesive strategy for the growth of enterprise vehicle sales within Australia and New Zealand.
- Support the Quarterly ordering and forecasting process and participate in demand planning meetings with Sales and Delivery Ops.
- Collaborate with Order Operations to ensure we have the most efficient processes.
- Manage the overall business plan by working with other departments. Facilitate partner meetings regularly and effectively.
- Develop and maintain comprehensive product knowledge in respect of all vehicles, processes, and business finance solutions. Conduct competitor analysis on a regular basis.
- Actively collaborate with Tesla teams (field sales, delivery and account managers) to provide coaching and training on Business-to-Business sales and have a regular presence in the store environment.
- Use Tesla’s Customer Relation Management system and tools to log appointments, calls, test drives, contacts and meeting notes.
- Ensure customers are fulfilling their contractual obligations (e.g. payment terms).
- Continuous improvement of processes and procedures to reduce operational friction.
- Perform ad-hoc duties as and when required.
- Ensure all customers are working within the framework of our Tesla for Business platform.

**What You’ll Bring**
- The role will be national and Trans Tasman so you will be expected to travel for periods of time to fulfil the duties of this role.
- Strong analytical skills, combined with project and contract management skills, are essential, as well as the ability to work well both in a team and independently.
- Valid driver’s license with minimum two years’ driving experience
- Customer service experience necessary
- Be a self-starter and a team-player.
- Take ownership and operate with first principles thinking.
- Love to change the status quo and work well in high-pressure situations.
- Be strategic and proactive.
- Be self-aware, flexible and open-minded.
- Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
- Be an advocate for your customers and your colleagues.
- Customer service focused mentality
- Team player with excellent communication skills
- Ability to solve problems and make decisions autonomously
- Bachelor’s degree or equivalent professional experience.
- Proficient experience in Business-to
- Business or commercial sales with proven track record of meeting and exceeding targets and goals.
- Ability to communicate relevant information to all levels of the organization.
- Passionate dedication and ethical approach to sales management and operations.
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with.
- Excellent relationship management and communication skills, both oral and written.
- Solid knowledge of business appropriate financial options and incentives.