Aps 6 - Ict Service Manager
3 days ago
$91,702 - $104,753 + up to 15.4% Superannuation
- Canberra - ACT
**The Role**
- Support the sustainment of mobile ICT capability and providing ongoing governance and assurance to keep systems operational;
- Maintain vendor and stakeholder expectations to support the current SLAs.
- Investigate and diagnose incidents and problems, evaluating root cause and making recommendations for service improvements.
- Monitor performance metrics for SLAs, analyse results, and recommend innovative ways to continuously improve the user experience.
- Identify, map and document end-to-end support services and processes.
- Manage Service Catalogue Requests and report on mobility items.
- Assist with the management of Work Take-on for the Defence Mobility Team.
**About our Team**
Competencies that will be an advantage:
- Excellent customer service skills, experience with the management of Service Request Catalogues
- In-depth knowledge of mobile ICT capabilities
- Experience in sustaining ICT and/or Mobile ICT capability including, change management, incident management and defect management
- Ability to build and maintain relationships with a network of internal and external stakeholders
- Exceptional writing skills and ability to produce reports and briefings for a range of audiences You will have, or the ability to gain and maintain an NV1 security clearance
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