Aps 6 - Ict Service Manager

4 days ago

Canberra, Australia Australian Government Full time

$91,702 - $104,753 + up to 15.4% Superannuation
- Canberra - ACT, Laverton - VIC, Melbourne CBD - VIC, Sydney CBD - NSW

**The Role**
Within the ICT Service Delivery function an APS 6 ICT Service Manager is accountable under broad direction to perform and achieve complex ICT service provision work within an integrated workforce. They are accountable to ensure they have knowledge of and compliance with legislative frameworks, government decision-making and Defence’s mission and policy requirements.

They will provide detailed ICT service delivery technical, professional and policy advice in relation to complex work and contribute to strategic planning, program and project management and policy development.

**About our Team**
Enterprise Technology Operations Branch (ETOB) delivers quality ICT services to Defence in support of military operations and corporate business.

Our purposes and activities centre on supporting ICT operations and maintaining sustainable service levels to provide an effective ICT capability for our customers. ETOB’s role in supporting Joint Capabilities Group (JCG) is integral to the ADF’s role in the protection and projection of national power.

Our role will enable Chief of Joint Capabilities (CJC) and Chief Information Officer (CIO) to provide Defence users with access to a secure, reliable and integrated information, communications and technology environment.

We are focused and committed to delivering the best ICT services, some of which include:
The duties of an APS 6 ICT Service Manager occupation in Defence include the following:

- Accountable to allocate work, resources, set work area priorities, develop strategies and evaluate business outcomes.
- Accountable to control IT assets and ensure that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out.
- Manage and maintain the service compliance of all IT and service assets.
- Diagnose service delivery problems and initiate actions to maintain or improve.
- Resolve problems using expertise, taking the initiative to identify alternative courses of action.

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