Reception & Administration Officer

Posted: 13/02/2025

Closing Date: 27/02/2025

Salary: $31,000.00 - $33,000.00

Job Type: Permanent - Part Time

Location: Narre Warren

Job Category: Community Services and Development

Want to know why it’s an exciting time to join Windermere? Firstly, there is no other organisation quite like us. Why do you ask? We are an independent community service organisation working across the Southeast of Victoria to help those who need it most. Our unique range of services include; Communities for Children, Family Health & Wellbeing, Childhood Development, Education & Support, Early Intervention Therapy Services, NDIS Support Coordination and Plan Management, Homelessness Support, Counselling Services, assistance to support victims of trauma, assault and violent crimes and Recovery Support Services.

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Now, let’s talk about this exciting opportunity**

We are currently seeking a **Permanent Part time Reception & Administration Officer**;
16.5 hours per week (**Tuesday 1pm-5:30pm, Wednesday 1pm-5:30pm, Friday 9:30am-5:30pm)**plus the ability to provide relief for staff leave as required.

Please Note - **This will be a rapid recruitment campaign and preference for immediate or ASAP start, so if you are ready to join our highly engaged team then keep reading Please also be aware that the advert can close at any time.**

As a Reception & Administration Officer at Windermere, you will provide exceptional front of house reception services, initial consumer guidance about our services and administration support to our staff. You will be based at our beautifully renovated Narre Warren Head Office, although may be required to work at other Windermere sites also. Your core responsibilities include managing incoming telephone calls, face-to-face enquiries, greeting consumers attending appointments along with various administration tasks.

You will have the option to access** generous salary packaging due to Windermere being a not-for-profit organisation.**The pro-rata salary range depending_ on experience_ is $ 28,866.25 to $ 30,477.64 (for 16.5 hours). This is the **equivalent in the general market to a Gross Salary range of $**31,141.20**to $**33,220.70**(16.5 hours).**

**Desired Skills and Experience**:
**About You**

You will have demonstrated experience working in a fast-paced environment, particularly in operating a busy reception and switchboard while completing various administrative tasks. You will be polite, friendly and have a fantastic ‘can do’ attitude along with excellent interpersonal and communication skills.
- Proven experience in a reception and administration position
- Experience in community services or similar highly advantageous (please highlight in cover letter)
- Strong attention to detail, tech savvy and ability to learn new systems quickly
- Ability to multi-task
- Experience within the NDIS framework would be desirable but is not essential
- Strong interpersonal skills and ability to work in a fluid, changing environment
- Flexible and adaptive to covering shifts as required
- A valid NDIS Worker Check and Working with Childrens check (or ability to obtain)
- Positive and motivated team-player who has a passion for supporting our community with complex needs
- The successful applicant will be required to obtain a Police check, NDIS check and a Working with Children's check along with a current accredited First Aid, CPR, Asthma and Anaphylaxis Management certificate.

**Key Selection Criteria**:

- Demonstrated experience in a busy reception/administration or similar role is essential. Previous experience worki