Administration & Consumer Response Officer

Posted: 29/08/2024

Closing Date: 13/09/2024

Salary: $73,820.00 - $79,158.00

Job Type: Permanent - Part Time

Location: Narre Warren

Job Category: Community Services and Development

Due to increased consumer demand, we are seeking a Part-time **Administration & Consumer Response Officer** to join Windermere on a permanent basis. This fundamental and dynamic role will empower you to provide an effective and consumer focused administrative activities to ensure day to day operational needs are met for the VRU.

The purpose of the Victim Response Unit (VRU) is to provide intake, assessment, and rapid response to the presenting needs of victims of crime against the person. Victim Response workers provide a timely and trauma informed response that ensures victims feel listened to, are provided with relevant information, and where appropriate have their needs met within the context of the VRU without proceeding to allocation for ongoing recovery support. This role provides administrative support to the functions of the VRU and the overall VAP program as directed.

We also offer flexible Ways of Working including; a combination of working from home and working onsite from our Head Office in Narre Warren

**Why work at Windermere?**

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary.
- Flexible Ways of Working - home, in the office or combination of both
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52)
- Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
- Structured performance and 1-on-1 development check-ins and secondment opportunities
- Staff discount program for everyday items
- Opportunities for professional development
- Study Leave provisions
- Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. n our staff survey from May 2024, 90% of respondents said they were "_proud to work at Windermere_" and 89.7% feel "_we are committed to diversity, equity and inclusion_".

**Desired Skills and Experience**:
**Now, let’s talk about this exciting opportunity**

**Key Selection Criteria**:

- Demonstrated administration experience, including the ability to document and develop administrative processes
- High level ability to develop statistical and service reports.
- Experience with Word, Excel, Outlook, Publisher, PowerPoint, Access
- Demonstrated ability to adapt and learn in a rapidly changing environment
- Demonstrated teamwork skills
- Demonstrated time management and organizational skills
- Willingness to undertake new administration tasks as the role develops considering the time demands of the position
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence.
- Willingness to undertake relevant pre-employment screening and checks.
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

**Desirable**: Experience in the community services sector with a demonstrated understanding of working withing a trauma informed environment.

Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.