Contact Centre Agent
4 days ago
Join Our National Contact Centre Team at I-MED Radiology **Role**: Contact Centre Agent - Part Time **Location**: Newstead, QLD **Rate**: $29.85/hour + Super **Hours**: Part Time set days each week - Monday, Tuesday, Thursday. 22.5 hours per week. (Full time for first 6 weeks of Training and nesting) - **_Please note that Full Time Hours are also available and advertised separately _** **Operating Hours**: 8am-7pm AEST / 8am-8pm AEDT **Start Date**: Monday, 18th August **Vervoe Assessment -** Along with assessing your experience, our recruitment process includes an online skills assessment from Vervoe. The Vervoe assessment gives you the opportunity to complete a sample of job related tasks, offering you a glimpse into what it's like to work in this role while allowing us to see your skills in action beyond your resume. **Save the Date** After Vervo assessment, successful applicants will be invited to our in-person Assessment Centre on **Wednesday, 30**th** July 2025** at our Newstead office This role is based in our Newstead Contact Centre Office. Hybrid/work-from-home options are available based on performance after 3 months' tenure. Ready to make a difference? Become the first point of contact for patients and referrers at I-MED Radiology in our National Contact Centre. Help guide our customers through their healthcare journey with care, compassion, and support. **What We Offer**: **Supported Induction**: Begin your journey working full time (5 days per week) for first 6 weeks with structured training, onboarding and hands-on support: - 2 weeks of classroom-based learning - 4 weeks in a supported "nesting" environment with our trainer and support staff - E-learning modules to expand your skills and confidence in handling a national patient base **Remote Flexibility for Late Shifts**: Once you've hit the 3-month mark, you can enjoy fully remote late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT). To be remote-ready, you'll need - A quiet, ergonomic home workspace - Dual monitors and a reliable high-speed internet connection - A computer or laptop with a working camera **Hybrid Working Options**: Daytime shifts (8am-5:30pm) will be based in our Newstead office for the first 3 months with the option to transition to hybrid work after 3 months based on performance. **Perks of Our Newstead Location**: - Great location close to public transport and cafes - Comfortable, modern office spaces with breakout areas - Friendly, welcoming team culture from day one **Ongoing Support**: Stay connected with: - Weekly leader check-ins - Monthly Coaching - Dedicated support chats and online resources - Regular team engagement activities and social events **Career Growth**: We're passionate about internal growth-with clear development pathways and opportunities to progress in a growing organisation. **Extra Perks**: - Monthly reward and recognition program - Salary packaging and health insurance discounts - Fun incentives and competitions to keep things exciting **Who You Are**: A strong communicator who loves helping others and making a positive impact Empathetic, patient-focused, and calm under pressure Detail-driven and committed to delivering high-quality service Motivated to learn and grow-contact centre experience is great, but not required **About Us**: At I-MED Radiology, we're a team of 4,000+ professionals delivering high-quality diagnostic care across Australia. With over 250 clinics and millions of patient procedures annually, we're committed to making a difference-every day. Follow us on LinkedIn
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Contact Centre Agent
4 days ago
Newstead, Australia I-MED Full time**Join Our National Contact Centre Team at I-MED Radiology!** **Role**: Contact Centre Representative **Location**: Newstead, QLD **Rate**: $29.85/hour + Super **Hours**:Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am-7pm AEST / 8am-8pm AEDT **Start Date: Monday, 16th June 2025** Ready to make a difference? Become the first point of contact...
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Contact Centre Reporting Officer
13 hours ago
Newstead, Australia Aveo Full time**Kindness l Care l Respect** In this exciting role, you will support the Contact Centre Management with performance analysis of Internal Processes and Customer behaviour analysis. Identify opportunities for continuous improvement within the Contact Centres business processes and customer management process, ensuring Constant monitoring and reporting....
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Administration Assistant
6 days ago
Newstead, Australia Aveo Full time**Kindness l Care l Respect** **About the role**: Reporting to the National Procurement Manager, you'll assist in the Development of a centralised procurement and contract management function. You'll provide administrative support for Procurement and Contract Management within our business units and communities. **Some of your responsibilities will...
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Customer Service Representative
1 week ago
Newstead, Australia I-MED Full timeJoin Our National Contact Centre Team at I-MED Radiology! Role: Customer Service Representative Location: Newstead QLDRate: $29.85 + Super Hours: Full-Time, 38 hours per week, Mon-Fri Operating Hours: 8am - 5:30pm **Start Date**: 30th September 2024 Ready to make a difference? Become the first point of contact for patients at I-MED Radiology in our...
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Patient Bookings Officer
1 week ago
Newstead, Australia I-MED Full time**About the Role** Be the first point of contact for patients and referrers in our Newstead Contact Centre. Manage high-volume inbound calls (up to 80/day), guide customers with care and accuracy, and collaborate closely with team leaders and healthcare staff. Hybrid/work-from-home options available after 3 months. **Benefits** - Supported induction: 6...
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Patient Bookings Officer
14 hours ago
Newstead, Australia I-MED Full time**Patient Bookings Officer** **Salary**:$29.85 + super, rising after 6 months of employment **Hours**: Part-Time, 22.5 hours per week, Mon-Fri -9.30am to 2pm **Start Date**: 24th November 2025 **About the Company** I-MED Radiology is Australia's largest medical imaging network, offering a high-performing culture with a strong focus on quality,...
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Remediation Coordinator
4 days ago
Newstead, Australia Talent International Full time**Job Details**: **Location** Queensland **Salary** AU$400 - AU$500 per day + Great salary expectation **Job Type** Full Time **Ref** BBBH97633_1673998925 **Contact** Jenifer Mitchell **Posted** about 9 hours ago Talent International is searching for experienced **Remediation Coordinator** to join our client, a large banking institution. This is...
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Digital Support Consultant
1 week ago
Newstead, Australia Mater Group Full time**Job no**: 501983 **Work type**: Permanent **Location**: Newstead **Categories**: Information Technology **About the role** Mater’s Digital Service Centre is looking for a Digital Support Consultant in a maximum term 6-month contract. You will be part of the team who are the first point of contact for our Mater people state-wide who are requiring...
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Livepro Administrator
1 week ago
Newstead, Australia I-MED Full time**Job Title**: Systems Administrator (Full-Time) **Location**: Hybrid role based at Newstead (QLD) or Mount Waverley(VIC) **About Us**: I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology,...
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Procurement Business Partner
2 weeks ago
Newstead, Australia Mater Group Full time**Job no**: 502216 **Work type**: Fixed Term **Location**: Newstead **Categories**: Supply Chain Operations **About the role** Mater Group are seeking a dynamic and strategic Procurement Business Partner to join our team in a full time, 12-month contract with potential for extension based at Newstead. Reporting to the Procurement Centre of Excellence...