Patient Bookings Officer

14 hours ago

Newstead, Australia I-MED Full time

**Patient Bookings Officer**

**Salary**:$29.85 + super, rising after 6 months of employment

**Hours**: Part-Time, 22.5 hours per week, Mon-Fri -9.30am to 2pm

**Start Date**: 24th November 2025

**About the Company**

I-MED Radiology is Australia's largest medical imaging network, offering a high-performing culture with a strong focus on quality, innovation, and patient care. With over 240 clinics and 4,000 team members, including more than 400 radiologists, I-MED is committed to delivering accessible and expert diagnostic services.

**About the Role**

Be the first point of contact for patients and referrers in our Newstead National Contact Centre. Manage high-volume inbound calls (up to 80/day), guide customers with care and accuracy, and collaborate closely with team leaders and healthcare staff. Hybrid/work-from-home options available after 3 months.

**Benefits**
- Supported induction: 8 weeks training + ongoing support
- Easy access to public transport, including nearby bus and train stations
- Vibrant local area with shopping, dining, and coffee options within walking distance
- Flexible hybrid work model for shifts after 3 months
- Weekly leader check-ins and dedicated online support
- Career development and clear progression pathways
- Monthly team events, reward programs, and salary packaging

**Duties**
- Handle Inbound/outbound calls promptly and professionally
- Provide accurate information, schedule appointments and update records
- Handle patient and referrer enquiries with empathy
- Escalate complex issues to supervisors as needed
- Maintain service quality and meet daily KPIs

**Skills & Experience**
- Strong verbal communication and empathy
- Ability to handle a fast-paced, high-volume environment
- Detail-oriented with focus on quality and service KPIs
- Comfortable using computers and CRM software
- Enthusiastic learner; call centre experience not required

**Culture**

We offer a supportive team environment and ongoing training to help you grow. With regular catch-ups, fun team events, and a positive, inclusive atmosphere, you'll always feel connected and valued.

**Recruitment Process**
- Complete an online Vervoe skills assessment simulating real tasks
- Assessment Centre: taking place ASAP

Click **APPLY**now if this sounds like the position for you

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