Digital Support Consultant

1 week ago

Newstead, Australia Mater Group Full time

**Job no**: 501983
**Work type**: Permanent
**Location**: Newstead
**Categories**: Information Technology

**About the role**

Mater’s Digital Service Centre is looking for a Digital Support Consultant in a maximum term 6-month contract. You will be part of the team who are the first point of contact for our Mater people state-wide who are requiring assistance with digital technologies.

**Salary range: $36.51 - $40.81 per hour** plus 11.5% superannuation and **access to not-for-profit salary packaging up to $15,900** + **access to many staff benefits

**What you’ll be doing**

Some of the key duties for this role include:

- Assist Mater people with IT faults for all digital assets
- Resolve routine/common/known digital requests
- Document faults and requests submitted into the Digital Service Centre
- Perform after-hours desktop support as part of a rotating on-call roster
- Perform installation and upgrades to IT equipment
- Perform IT asset management administration

**About you**

To be successful in this role you will ideally have the following:

- Minimum 2 years relevant IT experience (Desirable)
- ITIL V3 or 4 Foundation (Desirable)
- Demonstrated experience in the provision of service desk, audio visual and desktop support to end users in large and complex environments
- Driven to provide the highest customer service to your clients, both internal and external
- Knowledge of Microsoft operating systems, active directory, networking, computer and AV hardware installation and support
- Excellent communication skills

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
- For more information regarding Reconciliation at Mater, please visit our _Reconciliation webpage_. _

**Advertised**: 15 Nov 2024 E. Australia Standard Time
**Applications close**: 24 Nov 2024 E. Australia Standard Time

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