Customer Service Representative

1 week ago

Newstead, Australia I-MED Full time

Join Our National Contact Centre Team at I-MED Radiology  Role: Customer Service Representative Location: Newstead QLDRate: $29.85 + Super Hours: Full-Time, 38 hours per week, Mon-Fri Operating Hours: 8am - 5:30pm
**Start Date**: 30th September 2024
Ready to make a difference? Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care and support.
**What We Offer**:

- Supported Induction: Start with 6 weeks training (including a 2-week classroom experience and a 4-week hands-on nesting period with our expert trainer and coach)
- Ongoing Support: Weekly check-ins with your Leaders, plus dedicated online support chats, and a remote team to keep you connected when you're not in the office. 
- Growth Opportunities: Clear career paths and the chance to advance in our dynamic team. 
- Engaging Culture: Monthly office events filled with fun activities and team bonding. 
- Awesome Perks: Monthly prizes, salary packaging, discounted health insurance, and more 

**Who You Are**:

- Great Communicator: You love helping others and making a positive impact. 
- Empathetic: You connect with people and understand their needs. ❤️
- Cool Under Pressure: You stay calm and focused in a fast-paced environment. 律‍ ️
- Detail-Oriented: You take pride in getting things right and working towards Quality & Service KPI's.
- Eager to Learn: No call centre experience? No problem Your enthusiasm is what counts. 

**First Steps**:
We want to understand more about you beyond what's on your resume. To help showcase your abilities, our recruitment process begins with a Vervoe skills assessment, giving you a glimpse into a typical day in the role. Keep an eye on your inbox, including the junk folder, so you don't miss out on the chance to join our team.
**About Us**:
At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures, we're dedicated to providing exceptional care.

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