Patient Bookings Officer

4 days ago

Newstead, Australia I-MED Full time

**About the Role**

Be the first point of contact for patients and referrers in our Newstead Contact Centre. Manage high-volume inbound calls (up to 80/day), guide customers with care and accuracy, and collaborate closely with team leaders and healthcare staff. Hybrid/work-from-home options available after 3 months.

**Benefits**
- Supported induction: 6 weeks training + ongoing support
- Hybrid & remote options: Late shifts fully remote after 3 months
- Great location close to public transport and cafes
- Flexible hybrid work model for daytime shifts after 3 months
- Weekly leader check-ins and dedicated online support
- Career development and clear progression pathways
- Monthly team events, reward programs, and salary packaging

**Duties**
- Handle Inbound/outbound calls promptly and professionally
- Provide accurate information, schedule appointments and update records
- Handle patient and referrer enquiries with empathy
- Escalate complex issues to supervisors as needed
- Maintain service quality and meet daily KPIs

**Skills & Experience**
- Strong verbal communication and empathy
- Ability to handle a fast-paced, high-volume environment
- Detail-oriented with focus on quality and service KPIs
- Comfortable using computers and CRM software
- Enthusiastic learner; call centre experience not required

**Culture**

We offer a supportive team environment and ongoing training to help you grow. With regular catch-ups, fun team events, and a positive, inclusive atmosphere, you'll always feel connected and valued.

**Recruitment Process**
- Complete an online Vervoe skills assessment simulating real tasks

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