Contact Centre Agent

4 days ago


Newstead, Australia I-MED Full time

**Join Our National Contact Centre Team at I-MED Radiology** **Role**: Contact Centre Representative **Location**: Newstead, QLD **Rate**: $29.85/hour + Super **Hours**:Full-Time, 38 hours per week, Mon-Fri **Operating Hours**: 8am-7pm AEST / 8am-8pm AEDT **Start Date: Monday, 16th June 2025** Ready to make a difference? Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support. **What We Offer**: **Supported Induction**: - Begin your journey with 6 weeks of structured onboarding and hands-on support: - 2 weeks of classroom-based learning - 4 weeks in a supported "nesting" environment with our trainers and coaches - E-learning modules to expand your skills and confidence in handling a national patient base **Remote Flexibility for Late Shifts**:Once you've hit the 3-month mark, you can enjoy fully remote late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT). To be remote-ready, you'll need: - A quiet, ergonomic home workspace - Dual monitors and a reliable high-speed internet connection - A computer or laptop with a working camera **Hybrid Working Options: Daytime shifts (8am-5:30pm) will be based in our Newstead office to start, with the option to transition to hybrid work after 3 months.** **Perks of Our Newstead Location**: - Great location close to public transport and cafes - Comfortable, modern office spaces with breakout areas - Friendly, welcoming team culture from day one **Ongoing Support**: - Stay connected with: - Weekly leader check-ins - Dedicated support chats and online resources - Regular team engagement activities and social events **Career Growth**:We're passionate about internal growth-with clear development pathways and opportunities to progress in a growing organisation. **Extra Perks**: - Monthly reward and recognition program - Salary packaging and health insurance discounts - Fun incentives and competitions to keep things exciting **Who You Are**: A strong communicator who loves helping people Empathetic, patient-focused, and calm under pressure Detail-driven and committed to delivering high-quality service Motivated to learn and grow-contact centre experience is great, but not required **About Us**: At I-MED Radiology, we're a team of 4,000+ professionals delivering high-quality diagnostic care across Australia. With over 250 clinics and millions of patient procedures annually, we're committed to making a difference-every day. Follow us on LinkedIn **Important Info**:



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