Admin Support Officer

Blackhearts & Sparrows

Blackhearts & Sparrows is on the lookout for an experienced Admin Support Officer to join our Buying and Customer Success Teams. Love of spreadsheets, good food and good beverage essential. If this sounds like you, get in touch
- Work for a growing organisation in an exciting industry
- Be a part of a dynamic team environment
- Lot of opportunity to quench your thirst at tastings and trainings

POSITION PROFILE - ADMIN SUPPORT OFFICER (Buying Team)

REQUIRED AVAILABILITY - Tuesday, Wednesday, Friday

LOCATION - working on-site in Fitzroy, Vic

PROBATIONARY PERIOD - 6 months

About us

At Blackhearts & Sparrows, we are passionate about creating genuine moments of human connection with all our customers and we pay great attention to detail in the curation and ranging of our product to ensure we deliver a memorable experience each and every time. At our core, we are a people-first organisation that values inclusivity and empathy - we care for our people. We pride ourselves on fostering a collaborative, team-focused workplace that promotes an environment of continuous learning and a desire to produce quality work.

About the role

With our training and support, you will play an integral role in the product ecosystem, from supplier acquisition, to scheduling, replenishment, and re-order. You will be responsible for initiating product documentation and its accurate flow for processing within our systems, as well as facilitating product information for internal communication. You will also provide excellent customer service when liaising with our suppliers and customers.

As a support for our senior Buyers, your role will provide a comprehensive range of administrative aid by organising, coordinating, and assisting with their product journey and procurement commitments. You will also ensure that all customer channels and internal customer product enquiries are sourced and supplied with top-level customer service.

The roles’ responsibilities include:

- Data entry and data upkeep/management
- General administrative duties
- The delivery of exceptional customer service to internal and external stakeholders
- Facilitating communication between our suppliers and our Buying Team
- Supporting product allocation efforts
- Assisting our Senior Buyers with product procurement
- Creation and delivery of reports

About you

You’re admin gun, having worked with high volume data before, and you get kick out of spreadsheets. You enjoy working with a fast pace but you’re meticulous and always deliver high quality work. And you love exploring the world of beverage - you’re the go-to for all your mates on what to try next.
- Previous business administration or PA background
- Previous experience within the beverage industry
- Excellent written and verbal communication skills
- Approachable with excellent interpersonal skills and confidence in communicating with all levels of personnel/stakeholders
- Highly organised with the ability to plan, prioritise and time-manage, taking ownership of workloads
- An eye for detail and works to a high degree of accuracy
- Works well within a team environment, while also having the ability to work autonomously
- Highly self-motivated and able to work with minimum supervision
- Willingness and enthusiasm to take on new challenges and develop own role
- Possesses the ability to scrutinise and self-critique own work
- Possesses the flexibility to evolve with the ever-changing nature of our industry
- A thirst for learning
- Proficiency with Microsoft Office at an intermediary level
- Not required but highly advantageous - Pronto Xi Web client experience
- VCE or equivalent level of education and/or typing qualification

Why it’s pretty good at Blackhearts
- Step into a meaningful role within a team of passionate and hard-working legends
- We love what we do and are passionate about sharing our knowledge, so you’ll learn heaps
- Our office is flush with dogs, super close to Collingwood’s great food and coffee, and easily accessible by public transport too
- We believe a company is only as good as its people and we take good care of our people
- Regular staff training sessions and tastings with producers
- Enjoy staff discounts to quench your thirst