Service Coordinator

6 days ago

Kilsyth, Australia MiCare Full time

**Make a lasting impact in a values-driven organisation supporting diverse communities**

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

**The Role**

Ensure service delivery is timely, responsive and aligned with individual client needs, while meeting regulatory, quality and organisational standards. some of the main responsibilities of the role include:

- Coordinating services to elders in their home, employing a ‘client needs’ mentality.
- Coordinate the delivery of in-home services to elders living at home according to stakeholder requirements, quality standards and program guidelines.
- First point of contact for clients for service arrangements.
- Representing MiCare externally to engage different stakeholders.
- Manage and facilitate the transfer of information across all stakeholders efficiently.
- Support Personal Care Assistants in the delivery of services.

**What We’re Looking For**
- ** Qualifications**
- A qualification relevant to the role and function of this position such as a certificate III in Business Administration, Aged Care.

**Experience**
- Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook and rostering programs.
- High level administration skills, including data entry, and computer operations.
- Knowledge of the Home Care Standards and compliance.
- Working understanding of Occupational Health and Safety requirements.
- Working knowledge of employment Awards and EBAs relevant to Direct Care staff.
- Understanding of the ageing process.
- Previous experience in rostering and coordinating, preferably in Aged Care services environment.
- Experience with Client Management Systems, such as AlayaCare.
- Previous experience with general office duties and inbound calls.

**Why MiCare?**
- ** Save on tax with generous salary packaging benefits** — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
- ** Enjoy exclusive perks via our employee wellness portal** — access to amazing discounts on everyday items.
- ** Achieve true work life balance** — hybrid working between home and the office (Kilsyth).
- ** Be part of a multicultural, values-led team** making a real difference in the community.
- ** Grow with us** — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID 19 Vaccinations.

**How to Apply?**

You can also review the Position Description for further information about the role and requirements.

Applications close **5.00pm, Monday, 15 September 2025.**

MiCare is handling this recruitment independently and is not engaging agency support at this stage.

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